Salesforce Architect- Service Cloud

Hi All,

We are urgently hiring for our client

Position: Salesforce Technical Architect – Service Cloud

Experience: 12–15 Years

Location: Hyderabad, India

Employment Type: Full-time

Role Summary

We are seeking an accomplished Salesforce Technical Architect – Service Cloud to join

our team in Hyderabad. This role requires extensive experience in designing and

architecting enterprise-scale Service Cloud solutions, driving technical governance, and

aligning Salesforce implementations with business strategy. The ideal candidate will

combine deep Service Cloud expertise, architectural leadership, and hands-on technical

ability, with proven experience in managing distributed teams and ensuring successful

project execution.

Key Responsibilities

Architecture & Solution Design

 Define and own the end-to-end architecture for Salesforce Service Cloud

solutions at enterprise scale.

 Design data models, security models, and integration architectures for complex

business environments.

 Establish and enforce technical governance, coding standards, and best

practices across Salesforce programs.

 Ensure compliance with Salesforce Well-Architected Framework, security

standards, and regulatory requirements.

Administration & Governance

 Oversee critical administration areas such as roles, profiles, permission sets,

sharing rules, workflows, and automation tools.

 Define governance frameworks for configuration management, change

management, and release management.

 Provide architectural guidance on data quality, system performance, and

sandbox strategy.

Technical Leadership & Mentorship

 Act as the technical authority for Service Cloud initiatives, guiding developers,

admins, and consultants.

 Conduct design and architecture reviews to ensure solutions are scalable,

secure, and maintainable.

 Mentor technical teams and promote continuous learning of Salesforce Service

Cloud capabilities.

Project Delivery & Execution

 Lead enterprise-wide Service Cloud implementations, including Case

Management, Knowledge Management, Omni-Channel, CTI integrations, and

Service Console.

 Oversee complex integrations with ERP, telephony, middleware, and external

applications.

 Collaborate with program managers to manage timelines, risks, and

dependencies, ensuring successful project outcomes.

 Coordinate with onshore and offshore teams to ensure architectural alignment

and delivery excellence.

Stakeholder & Client Advisory

 Partner with business leaders to translate requirements into scalable technical

architecture.

 Serve as a trusted advisor to clients and leadership on Service Cloud strategy

and roadmap.

 Present architectural designs, trade-offs, and recommendations to senior

stakeholders and executives.

Innovation & Continuous Improvement

 Stay ahead of Salesforce Service Cloud releases, AppExchange products, and

industry innovations.

 Promote adoption of automation, AI/Einstein features, and advanced

architectural patterns.

 Contribute to defining and scaling enterprise-wide Salesforce governance

frameworks.

Required Skills & Qualifications

 12–15 years of IT experience with 7+ years in Salesforce CRM.

 Proven expertise in architecting large-scale Salesforce Service Cloud solutions.

 Strong command of Service Cloud features: Case Management, Knowledge

Base, Omni-Channel, CTI, and Service Console.

 Hands-on proficiency in Apex, Visualforce, Lightning Components, SOQL,

REST/SOAP APIs.

 Solid understanding of Salesforce security, data model, and integration

frameworks.

 Experience with integration platforms (e.g., MuleSoft, REST/SOAP web services,

middleware).

 Strong leadership, stakeholder engagement, and communication skills.

 Experience working with distributed global teams and managing offshore

coordination.

Preferred Certifications

 Salesforce Certified Technical Architect (CTA) – highly desirable

 Salesforce Certified Application Architect / System Architect

 Salesforce Certified Service Cloud Consultant

 Salesforce Platform Developer I/II

 Salesforce Administrator / Advanced Administrator