Customer Support

4 weeks ago

Kochi, India NDA Full time

We are currently looking for Customer Support Specialist to join our team, eager to join a growing international project.Qualifications & experience:At least a Bachelor's degree in any disciplineExcellent communication skills and a high literacy rate (English and Hindi)High-performance computer, as well as a stable Internet connection is requiredExperience of working in Customer Support field will be a plus💡 During the probation period, the successful candidate will work remotely. This allows for flexibility and the opportunity to demonstrate skills and capabilities in a remote setting. After the probation period the relocation and in-office work in Malaysia will be required and supported by the company.Tasks & responsibilities:Respond to customer inquiries via livechat, email, phone or social media platformsProvide accurate, valid, and complete information by using the right methods/toolsResolve product or service-related problems by clarifying the customer's complaint, selecting and explaining the best solutionMaintain a deep knowledge of the company's products, services, and policiesCollaborate with team members and other departments to ensure customer issues are addressed effectivelyWork Timing: full-time, flexible schedule, 12 hours/shift (one-hour break included)Benefits:Competitive salary + сovering the relocation packageTraining providedOpportunities for career growthLong term workFriendly team

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