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Head - GRU, Retail

1 month ago

Chennai, Tamil Nadu, India myGwork Full time

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Summary

Business

• (WRB GRU) Wealth Solutions and Retail Banking Global Reconciliation function across markets, products and account types

• COE (Centre of excellence) for WRB Reconciliations that enables optimal end to end delivery of financial controls leveraging on global TLM system, core TP system with specialist accounting talent

• UK SOX / ACGR implementation for WRB - ie., Controls review, remediation and governance, in collaboration with Group Financial Controls team and External Consultants

• Aspire Project for WRB - Ie., Transitioning General Ledger from PSGL to SAP S4 HANA for WRB systems

Strategy

• Define and drive the reconciliation strategy for the (WRB) Wealth Solutions and Retail Banking Global Reconciliation function across markets, products and account types

• Define and Guide the Retail GRU Team in GBS, defining and driving the overall strategy for the global processes, controls and technology solutions within the function

• Drive the alignment of GRU services with the relevant operational and technology change deliverables including leveraging innovative solutions to increase quality of services

• As a control stakeholder to the underlying operations, act in a directing and influencing capacity with the stakeholders regarding the recon strategy to secure ongoing support for the business process and technology changes required to deliver high standard of reconciliation controls

• Continuously appraise internal and industry strategies and approaches to ensure best practices and innovative solutions are being utilized

• Play a pivotal role in the transformation agenda for the AME region and providing thought leadership to the change agenda and ensuring that the change is effectively delivered in country and hub

• Support Product, Operations and other Value centres on a day-to-day basis in areas of process changes, improvements and new product launches

• Play a key role in developing the business requirements on system enhances and follows through till delivery of requirements.

• Lead re-engineering initiatives along with other value centres like Operations, Service and Distribution for identification of cost-saves, process improvement opportunities & customer service enhancement.

Key Responsibilities

Processes

• Accountable for design and target operating model for financial reconciliations in WRB leveraging on global TLM system and core systems

• Head GRU for Retail Banking as a COE (Centre of excellence) that enables optimal end to end delivery of financial controls leveraging on global TLM system, core TP system with specialist accounting talent having strong understanding of both product, settlement cycle, and client life cycle. This includes working T&I partners to design and automate solutions to augment auto match off and leveraging on data analytics including EDMP based solutions for unearthing red flags and areas of concern, aligned to risk and control standards.

• Lead UK ACGR program for WRB

• Interface with COO teams and financial control teams both as part of ongoing reconciliation delivery, ageing and monitoring, and engagement with global finance teams on financial control policies and transformation programs run by finance to the extent it impacts reconciliations and delivery through GRU. This includes dialogue with second line of defence namely Finance function for operations owned accounts which would entail interpretation of Financial Control policy, author standards specific to retail and design and execute programs for embedding them across the markets.

• Role extends to manage the TP General Ledger reconciliation centralisation across markets done now done in countries. Further the role covers building enhanced capabilities for two-way, three way reconciliation for investment services, tax platforms based on operating requirements.

• Create framework for right focus on operational efficiency, controls, financial integrity, exception management, risks around aged items, to enable best in class client experience and financial controls

• Augment reconciliation automation initiatives involving non-standardised or unstructured reconciliation sources and residual manual reconciliation to strategic reconciliation platform or next best alternative to enable standardization, controls and efficiency and eliminate manual efforts. Spearhead and drive digital transformation initiatives benefiting GRU and impacting GRU as part of broader global business programs.

• Manage core architecture of recon solutions from a business perspective, working with T&I partners, whether existing core systems or new systems roll out with Partnerships / Digital teams and asset portfolio buy out and sell out solutions as part of liquidity management. Liaise with Technology partner on data and transformation requirements, testing and implementation. Adopt agile methodology, develop user stories, manage product backlogs and prioritization.

• Manage accounting compendium for retail from a reconciliation perspective including linkages with product program and allied documentation. This involves leveraging on core accounting knowledge and deep domain knowledge of retail products, platforms, client transaction life cycle and settlement life cycle with counterparties such central banks, exchange houses, VISA, Master Card and payment aggregators and engage with country and global product heads in RB business on end to end accounting, settlement and reconciliation areas.

• Transactional authority for all the Transaction Processing Systems used in Retail Banking

• Signing Service Level Agreement with Standard Chartered Bank, subsidiaries and other group entities

People & Talent

• Ability to manage the team effectively through remote working

• Guide the team on Recon and Recon COE

• Empowering with appropriate delegation of authority

Governance

• WRB GRU risk reporting related governance at country / regional and Group RC levels

• Periodic review of hubbed and non-hubbed WRB reconciliations for adherence to GPI (including exception management ie., dispensations from adherence to GPI)

• Continuous recon and accounting process review to assure that the controls are fit for purpose and act as mitigation against internal frauds

Regulatory & Business Conduct


• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

• [Fill in for regulated roles]

• Manage the team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *

• Serve as a Director of the Board of [insert name of entities]

• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Key stakeholders


• GPO WRB SnT

• Global Head - R2R GSF Finance

• Global Head - WRB Internal Fraud

• Financial Transaction processing team leads (WRB - COB, SnT, Branches and business in particular)

• Finance operation leads

• Technology data Lead (Aspire)

• Workstream team members across TP systems (eBBS, RLS, CCMS, Card400, Marcis and other CPBB TP systems)

• Workstream team members across Programme (Data, Tools, Core Finance, Local Regulatory, Treasury) - (Aspire and SOX)

• Product Controllers and Business CFO's

• Treasury leads

• Information Technology (Recon tool 'TLM - Transaction Lifecycle Management' change management as WRB business owner and continuous improvement)

Other Responsibilities
Embed Here for good and Group's brand and values in team Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats);

Skills and Experience
  • Financial Accounting
  • Financial Reconciliations
  • Sarbanes and Oxley Act (UK SOX)
Qualifications
  • Chartered accountant or equivalent
About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.