Customer Care Executive

3 days ago

Delhi Division, India Dentalkart Full time

About the Role:As a Customer Care Executive at Dentalkart, you will be the primary point of contact for our customers — dental professionals and clinics. You will handle their queries, resolve issues, and ensure a smooth post-purchase experience. This role demands strong communication skills, empathy, and a proactive approach to customer satisfaction.Key Responsibilities:Handle inbound and outbound customer calls, emails, and chats to resolve queries effectively.Manage escalations with professionalism and ensure timely resolution.Collaborate with internal teams such as Operations, Logistics, and Sales to resolve order- or delivery-related issues.Maintain accurate records of customer interactions using CRM tools.Ensure high levels of customer satisfaction through prompt and courteous service.Identify customer pain points and suggest process improvements.Meet daily/weekly targets for response time, resolution rate, and customer feedback.Must-Have Knowledge, Skills & Abilities:Strong customer experience knowledge from an E-commerce or Logistics-driven organization.Proven ability in escalation handling via calls and professional communication.Excellent presentation and communication skills (verbal & written).High attention to detail and ability to work cross-functionally with different teams.Strong multi-tasking and time management skills.Empathy and a strong customer-first attitude.Familiarity with CRM tools such as Zoho, Salesforce, or Freshdesk is a plus.Why Join Dentalkart:Opportunity to work with India’s fastest-growing dental e-commerce platform.Supportive, innovative, and growth-driven environment.Competitive salary, incentives, and employee benefits.

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