Customer Success Manager

1 week ago

Chennai, India Career Zoom Pte. Ltd. Full time

This is a 6-month contract with our client, a multi-bank supply chain finance fintech providing a simple, secure, efficient, and integrated SaaS based platform with E2E automation, business intelligence, visibility & control of the ecosystem. Roles & Responsibilities 1. Sales Support and Client Solutions  To lead and grow the flows and volumes to the platform from the vendors.  To provide prompt customer service to the vendors on the platform  To onboard and grow the number of vendors actively using and transacting on the platform.  To coordinate with Anchor teams to get new vendor names  To coordinate with Anchor teams to resolve any technical issue they are facing  To coordinate with anchor teams to expedite the invoice approvals and increase the volumes on the platform.  Support the Business Development team in identifying new business opportunities and potential clients.  Conduct market research to identify trends, competitive landscape, and potential areas for growth.  Assist in the preparation of business development proposals and presentations.  Coordinate meetings and follow-ups with prospective clients.  Maintain strong relationships with clients, ensuring high levels of client satisfaction.  To generate small and mid market customers for working capital products.  To generate referral revenue form volumes generated from small and midmarket customers. Requirements  Familiarity with financial and facilities management principles  Sales experience in financial products for 3 years  Proficient in MS Office and PowerPoint  An analytical mind with problem-solving skills  Excellent organizational and multitasking abilities  A team player with leadership skills  BSc/BA in business administration or relative field

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