BDS: Customer Success Officer

1 day ago

GTB Nager, India Dentalkart Full time

Role Overview — BDS Customer Success Agent As a Customer Success Agent, you will serve as the primary point of contact for our dental clients and professionals. Your role is to ensure a seamless customer journey, provide timely support, and help maximize customer satisfaction and retention. Your clinical background will enable you to bridge the gap between product understanding and real-time customer needs. Key Responsibilities Resolve customer queries related to dental products and services using clinical knowledge. Act as a liaison between dentists/customers and the internal product teams. Identify upselling and cross-selling opportunities based on customer usage and needs. Conduct regular follow-ups to maintain high customer satisfaction and engagement. Create and maintain documentation for customer support cases. Review, update, and develop training materials, clinical guides, and SOPs. Skills & Requirements BDS or dental background preferred for strong product understanding. Excellent verbal and written communication skills. High level of empathy and a strong customer-first mindset. Experience with CRM tools (e.g., Zoho, Salesforce) is an added advantage. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

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