Manager- Inside Sales

21 hours ago

Visakhapatnam, India GITAM Deemed University Full time

Job Title: Manager- Inside Sales (Tele-Calling Operations Manager) Location: Bangalore / Hyderabad / Vizag Role Type : Full-time Role Summary The Manager- Inside Sales (Tele-Calling Operations Manager) will lead a high-performance inside-sales team responsible for converting engaged and leads into applications across all GITAM campuses. This role requires strong leadership in tele-calling operations, script optimization, workflow automation, and team performance management. The manager will act as the bridge between AI-based calling systems, CRM operations, and human counsellors to ensure high conversion rates, consistent quality of interactions, and timely escalation handling. Key Responsibilities Lead and manage a 30 + member tele-calling/inside sales team to drive lead-to- application conversions across all campuses. Develop and refine call scripts, pitches, follow-up strategies, and school-specific sales narratives. Ensure smooth coordination between AI calling systems and human counsellors for high-intent lead follow-ups. Monitor performance through CRM dashboards, track productivity, and enforce follow-up discipline. Conduct regular call-quality reviews, coach counsellors, and ensure script adherence. Handle student/parent escalations, ensure timely resolution, and collaborate with admissions/marketing teams. Critical Skills & Competencies Strong team leadership, coaching, and performance management abilities. Proficiency in CRM systems, tele-calling workflows, and call-monitoring tools. Excellent communication, persuasion, and objection-handling skills. Ability to analyze lead funnel data and drive data-led improvements. High attention to detail, quality assurance orientation, and process discipline. Comfort working in fast-paced admissions/EdTech environments with seasonal volume spikes. Desired Candidate Profile Background: Preferably from Higher Education, Education Services, or EdTech with experience in tele-counselling or inside sales operations. Experience managing large calling teams (40–50 executives) with proven conversion improvement results. Strong exposure to high-volume admissions cycles, lead funnels, and seasonality- driven workflows. Hands-on with CRM systems and call-monitoring tools. Ability to work in a fast-paced admissions environment with shifting priorities and urgent timelines. Essential Qualifications Bachelor’s degree required; Master’s degree in Management/Education/Edu- Leadership preferred, but not mandatory. Min of 8 years of experience in tele-calling operations, inside sales, or admissions operations as Team lead Minimum 2–3 years of team leadership/managerial experience in a structured calling setup. Experience in script development, sales enablement, and quality monitoring processes.

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