Desktop Support Engineer
2 weeks ago
About the RoleA global retail technology leader is seeking a Desktop Support Engineer to deliver exceptional end-user and system support across its corporate offices. This role demands a strong technical foundation, a customer-focused mindset, and the ability to work collaboratively to ensure reliable, secure, and efficient IT operations.Key ResponsibilitiesAct as the first point of contact for any desktop, access, or technology-related issues reported via the Service Desk.Serve as the first responder in a 24/7 operations centre for system alerts generated by monitoring tools (operations function).Accurately capture all details necessary for investigation and diagnosis of technology issues.Prioritize incidents based on business impact and urgency, escalating or transferring where necessary.Identify widespread or recurring issues and coordinate with senior analysts and relevant teams for timely resolution within SLA.Collaborate with colleagues, peers, and senior systems analysts to resolve or escalate incidents and problems efficiently.Proactively identify patterns or repetitive tickets and flag them for permanent fixes or workarounds.Provide effective, empathetic, and timely support, maintaining professionalism even under pressure.Ensure clear and concise communication with users and stakeholders throughout the resolution process.Stay current with emerging technologies to improve issue resolution times and enhance user experience.Maintain accurate ticket documentation and follow ITIL best practices.Demonstrate a self-motivated and adaptable approach to learning and adopting new technologies.Required SkillsProven experience in desktop or service desk support within a large enterprise environment.Strong knowledge of Windows and macOS troubleshooting.Experience with Active Directory, user account management, and group policy basics.Familiarity with ITSM/ticketing tools such as ServiceNow, Zendesk, or Jira.Understanding of network fundamentals — IP addressing, DNS, DHCP, and VPN troubleshooting.Experience supporting Microsoft 365, Teams, and Outlook environments.Knowledge of endpoint management tools (e.g., Intune, SCCM) is a plus.Excellent communication, customer service, and problem-solving skills.Experience2–4 years of hands-on experience in desktop, service desk, or technical support roles.Exposure to IT operations or monitoring tools preferred.Experience in global or large-scale enterprise support environments is an advantage.
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Desktop Support Engineer
4 days ago
Bengaluru, India @ Six Sigma Full timeJob Details Organisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 2 Job Domain ITIS Experience - Minimum - Maximum Science Skills Desktop Support Engineer Expected Date Of Joining Joining Time 15 Days Salary...
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Desktop Support Engineer
5 days ago
Bengaluru, Chennai, Hyderabad, India Vibry Business Solutions Full time ₹ 2,00,000 - ₹ 6,00,000 per yearroleMaintain security in computer systems, and address and resolve glitches within the scope of the desktop engineer job roleTrain users to understand the basics of their computer systems and to optimally use themLearn and research about innovation in hardware and software solutions, keeping in mind the desktop engineer profileProvide support as a remote...
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Desktop Support Engineer
3 weeks ago
Bengaluru, India Whatjobs IN C2 Full timeJob Summary We are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations. Key Responsibilities Install, configure, and troubleshoot Windows, macOS, and Linux systems. Provide...
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Desktop support engineer
3 weeks ago
Bengaluru, India QpiAI Full timeJob SummaryWe are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key Responsibilities- Install, configure, and troubleshoot Windows, mac OS, and Linux systems.- Provide...
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Desktop support engineer
4 weeks ago
Bengaluru, India QpiAI Full timeJob SummaryWe are looking for a motivated and customer-focused Desktop Support Engineer to join our IT Infrastructure team. The candidate will provide day-to-day technical support to users, handle hardware/software issues, and ensure smooth IT operations.Key Responsibilities- Install, configure, and troubleshoot Windows, mac OS, and Linux systems.- Provide...
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Desktop Support Engineer
6 days ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 4,80,000 - ₹ 7,20,000 per yearAbout The Role We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...
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Desktop Support Engineer
1 week ago
Bengaluru, India Kirloskar Electric Co. Ltd. Full timeCompany Overview Kirloskar Electric Company Limited is one of India's leading manufacturers of electrical and power equipment. Established in 1946, it specializes in AC Motors, Generators, DC Machines, and more, delivering world-class custom engineered products. With headquarters in Bengaluru, Karnataka, and a workforce of 51-200 employees, Kirloskar...
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Desktop Support Engineer
1 week ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...
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Desktop Support Engineer
1 week ago
Bengaluru, Karnataka, India Capgemini Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Description We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and...
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Desktop Support Engineer
2 weeks ago
Bengaluru, India Techmates Technologies Full timeAbout the RoleA global retail technology leader is seeking a Desktop Support Engineer to deliver exceptional end-user and system support across its corporate offices. This role demands a strong technical foundation, a customer-focused mindset, and the ability to work collaboratively to ensure reliable, secure, and efficient IT operations.Key...
