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Mac Support and IT Support

4 weeks ago


Cochin, Kerala, India Emmvee Group Full time

Job description and skills matrix.

Job description

Technical skills

Soft/General Skills

  • Ensuring minimal disruption to IT environment.
  • Technical support to users
  • Setup Clients Mac IOS (Mac book/System)
  • Installation of Client application.
  • Troubleshoots hardware and software issues.
  • Install and trouble shoot OS and Mac OS
  • Documentation/Records logs- rendered support.
  • Software patch testing/management
  • Firmware and driver testing/updating.
  • Trouble shoot Client networks.
  • Training users; if any
  • BCP/DR activities
  • Comp Hardware
  • CCTV support
  • Technical documentation
  • Info/e security
  • Ticketing tools
  • Various OS
  • Documentation
  • Network basics.
    • Customer service skills.
    • Good Analytical
    • faster tech learning
    • Time management
    • Follow processes.
    • Strong documentation
    • Good communication skills (written and verbal)
    • Multi-tasking
    • Team Player