Junior System Engineer Apprentice

6 hours ago

Cochin, Kerala, India support sages Full time ₹ 4,00,000 - ₹ 6,00,000 per year

About Us

SupportSages has been the preferred vendor for cloud implementation services to companies of all genres and scales. While primarily being a server management company and having end-to-end knowledge of traditional on-premise and advanced cloud technologies we have evolved into a DevOps Company. Our vision is to be the most loved and happiest organization for the employees, customers, and other stakeholders.

About the apprenticeship

After you complete an introductory training covering essential Linux skills (around 20 days), you enter a hands-on 2 years' apprenticeship under the National Apprenticeship Training Scheme (NATS), where you work in a real-world environment applying what you've learned, gaining industry experience, and being mentored.

Responsibilities

Provide live chat support

Monitor severs and networks and escalate to the corresponding department

Provide basic customer support through ticketing system

Carry out tasks under the supervision of mentor

Identification of various server issues and act according to the guidelines

Documentation of issues

What do we look for in the candidates?

Excellent written and verbal communication skills

Ability to handle English language as if it is your first language.

General knowledge of Networking, Hardware, software

Proficient in Linux

Good Knowledge on Web server, Mail server, DNS, FTP, SSH ( Thorough knowledge on Apache and DNS will fetch you the job)

Good understanding about usage and purpose of Firewalls

Good Team player - Able to work independently and well on a team.

Willingness to share your knowledge with your colleagues.

Passion to excel in whatever you do.

Creative thinking and ability to 'think outside the box' are ESSENTIAL.

Honesty and Integrity

Qualification : BCA, BTech, MCA

Experience : 0 to 1 Year

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