Vice President

4 weeks ago

Hyderabad, Telangana, India Genpact Full time

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
 
Inviting applications for the role of Vice President, Human Resource Outsourcing (HRO) Operations
In this role, you will be responsible for overall HRO operations. Focus on continuous process improvements and adaptive changes. Develop and manage effective working relationship in the organization and actively collaborate with all clients.

Responsibilities

• Be hands on, to ensure delivery per customer expectation along with meeting defined SLA ensure customer satisfaction. Noise free operation in a critical result 

• Assess actual performance against standards to resolve whether the team is on target to reach goals and take corrective actions as vital. 

• Constantly work to find the opportunities to drive value beyond SLA's and contractual terms – hence be able to drive value share and Transformation opportunity.

• Strategic thinking and leadership experience with an emphasis on relationship management and communication at all levels within an organization. Facilitate and coordinate multiple deadlines, create cohesive teams, and respond quickly to management requests. 

• Review delivery of payroll processing service, ensuring the operational aspects of payroll processing and associated activities are accurate and delivered within appropriate timeframes and comply with relevant legislation. 

• Build and manage multi-disciplinary functions (process & technology) that can successfully operationalize the end-to-end engagement lifecycle of the Finance and Accounting operations. 

• Strong understanding and proven abilities of executing Global Payroll industry standards and market landscape that will determine the value proposition and competitive advantage for the shared service hub. 

• Actively work with other leaders and internal team members in identifying and implementing the process standardization, simplification and automation opportunities, and act as a mentor/support for the teams. 

• Coach, mentor, train and coordinate the activities of the team. 

• Manage the application and monitoring of the Hub's methodology framework, principles, and delegations. 

• Understand the use of data to give insights to the business. Be able to make decisions using data. 

• A reasonable level of excel usage is necessary. 

• Leadership is key skills require to deliver HRO objectives.

• Strong people management.

Qualifications we seek in you
Minimum Qualifications

• Master's with relevant years of experience 

Preferred Qualifications/ Skills

• Experience in operation in an outsourced environment of HRO domain and in-depth end to end process knowledge.

• Ability to lead and build teams and built multiple internal partners. 

• Ability to build client partnership and work in cross functional teams, especially with relationship and sales team. 

• Ability to work in ambiguous environment.

• Quality – Lean and six sigma knowledge and quality driven person 

• Must demonstrate a high level of self-motivation, energy and flexibility. 

• Ability to handle multifaceted volumes of workloads and to reach targets and deadlines on a timely basis. 

• Innovative and always looking for continuous improvement in order to develop succession plan for staff.

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