Great Opportunity Customer Experience(CX)

4 weeks ago

Mumbai, India Tata Consultancy Services Full time

Total Experience: 5 to 15 Years Location : PAN India Roles & Responsibilites: Overall experience of about 8+ years in Manufacturing industry in customer experience strategy consulting and transformation. Advise leading global manufacturing clients on CRM, Sales and Service processes in automotive and industrial equipment companies. Execute breakthrough domain consulting engagements. Support in entire sales cycle – business development, proposal development, pre-sales etc Develop use cases and guide technical teams for POC / solution development, test case designs, and certify solutions before handing over to customers Publish thought leadership papers based on advisory work, study of industry and technology trends, participate in leading industry forums (technology) to represent TCS Experience in Front Office Transformation and CPQ (Salesforce / Oracle / SAP) consulting including industry benchmarking, product evaluation, design business architecture, define strategy, and business case. At least 2 full lifecycle implementation experience in the platform. Experience with both B2C and B2B scenarios will be preferred. Exposure to working in various ERP solutions and integrating with CPQ platform. Review and approve data model for the project Experience in enabling guided selling process for channel partners and customers Guide technical teams in design and implementation Strong understanding of B2C and B2B CPQ best practices, use cases, architecture principles Exposure to integration patterns / mechanism for leading CPQ products Responsibilities: Define Front Office transformation (including CPQ) roadmap and strategy, product evaluation and solution design for manufacturing clients Lead teams in consulting and implementation projects Identify opportunities through business connects with clients and relationships in TCS ecosystem Lead RFP responses and contribute Good / Excellent communication skills, analytical ability, initiative taking and innovative. Track emerging business models and trends for its applicability in manufacturing. Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

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    mumbai, India Club Mahindra Full time

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    Mumbai, India Hunger Inc Hospitality Pvt Ltd Full time

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  • Customer Experience

    2 days ago

    Mumbai, India Hunger Inc Hospitality Pvt Ltd Full time

    Job Description THE ROLE At Bombay Sweet Shop , great food comes naturally and now we’re pouring that same sweetness into every customer interaction. We want to be known as the friendliest, warmest, most dependable people our customers meet online or offline. We’re rebuilding our CX engine into a sharp, warm, omni-channel setup across Instagram DMs,...

  • Opening - Manager Customer Experience (CX) with - Mumbai

    6 hours ago

    Mumbai, Maharashtra, India Club Mahindra Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Role & responsibilities:1 CX Metrics Management:Oversee and manage key CX metrics, including rNPS (Relationship Net Promoter Score), tNPS (Transactional Net Promoter Score) and CSAT (Customer Satisfaction Score).Monitor and report on these metrics to assess customer sentiment and identify areas for improvement.2 Feedback Analysis and Action Planning:Analyze...

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    1 week ago

    Mumbai, India Unified CX Solutions Full time

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    2 weeks ago

    Mumbai, India Unified CX Solutions Full time

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    1 week ago

    Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-10am IST - Fluent in speaking, writing, and reading English Required - Great, secure, premier office located in Mindspace,...

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    6 days ago

    Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-9am IST - **Fluent in speaking, writing, and reading English Required**: - Great, secure, premier office located in...

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    1 week ago

    Mumbai, India Unified CX Solutions Full time

    Unified CX Solutions is looking for experienced Call Center Customer Service and Technical Support Representatives to handle Inbound calls from existing Canadian customers. - Full-Time positions available - Shifts available between 4pm-10am IST - Fluent in speaking, writing, and reading English Required - Great, secure, premier office located in Mindspace,...

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