Business Process Automation Specialist

About team NEYSA

Neysa is founded by a team which has nurtured a multi-million-dollar business from its inception and grown it to be the best in its industry. We are problem solvers at heart, and we get our kicks when our ideas are out there, taking a crack in the real world. Never accepting the status quo, we have always pushed the boundaries of what is possible. And changed our lives, the people we work with and the community in which we operate.

Job Overview

We are seeking a dynamic and highly skilled Business Automation to spearhead our business process automation initiatives. The ideal candidate will lead the design, development, and implementation of automation solutions across key business functions, including, but not limited to Finance, CRM, HRMS platforms. You will be responsible for driving high quality and automated system integrations, enhancing operational efficiency, and fostering innovation through automation, ensuring seamless end-to-end processes across the organization.

As a vital team member, you will be responsible for identifying the areas of improvement in current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. The role will involve collaborating with cross-functional teams to identify automation opportunities, streamline workflows, and ensure alignment with the company's overall business objectives.

Key Responsibilities

1. Strategy & Vision for Business Automation

• Align automation initiatives with organizational goals to improve operational efficiency, cost savings, and employee productivity.
• Drive continuous improvements in automation technologies and methodologies, leveraging best practices and innovative tools.

1. System Integration and Tool Management

• Contribute in the selection, integration, and optimization of business automation tools.
• Ensure seamless integration between disparate systems (CRM, HRMS, ERP, Finance, etc.), leveraging API-based, middleware, or cloud integration solutions.
• Collaborate with IT teams to ensure tools are securely deployed, scalable, and meet performance requirements.

1. Process Automation & Optimization

• Analyzing existing business processes to identify areas suitable for automation, designing efficient workflows, and developing automation solutions.
• Identify, design, and implement automation solutions for business processes, such as lead generation, employee onboarding, payroll, invoicing, and financial reporting.
• Work along with business, operations, engineering, support functions and vendors in enabling definition/ refinement/ optimisation of processes to deliver business efficiencies and systems efficiencies.

1. Cross-Functional Collaboration & Stakeholder Management

• Work closely with departments like Finance, HR, IT, Sales, and Operations to understand their needs and translate them into automated solutions.
• Facilitate workshops and brainstorming sessions with business and technical teams to identify opportunities for automation and system improvements.

1. Process Documentation & Training

• Provide training and support to team members on new processes and best practices.
• Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
• Develop training programs and materials to help employees adapt to new automation tools and processes.
• Foster a culture of innovation and continuous improvement within the organization.

1. Compliance, Security & Risk Management

• Ensure automation solutions comply with relevant regulations and industry standards.
• Work with security teams to ensure automation processes adhere to data protection and cybersecurity best practices.
• Monitor and manage risks associated with automation projects, including data integrity, system downtimes, and operational disruptions.

Required Qualifications & Experience

• Education:
• Bachelor's or Master's degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
• Experience:
• At least 3 -7 years of experience in business process automation, systems integration, or related roles, and in leading teams and major process, applications transformation programs in any services category
• Proven track record of systems integration (using APIs, middleware, or integration platforms).
• Prior experience working on Enterprise Applications Integration will be a plus, in addition to updated know-how on information security issues.
• Experience across the complete system lifecycle – design, architecture, development, testing, release, implementation, maintenance; and proven ability to manage performance, scalability, and enterprise-wide deployment issues.
• In-depth knowledge of Finance, CRM, HRMS applications / platforms
• Technical Skills:
• Deep understanding of APIs, and SaaS integration techniques.
• Proficiency in automation tools and technologies, scripting languages, and database management.
• Knowledge of programming languages (e.g., Python, JavaScript) is a plus for technical troubleshooting.
• Familiarity with tools like ZOHO, Power automate, Power Bi, will be advantage.
• Soft Skills:
• Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams.
• Strong leadership and people management capabilities, including mentoring and developing team members.
• Analytical mindset with strong problem-solving and critical-thinking skills.

Preferred Skills

• Previous experience in finance transformation or enterprise resource planning (ERP) systems integration.
• Knowledge of agile project management methodologies and tools (e.g., Jira, Trello).