Inside Sales Specialist

4 weeks ago

Mumbai, Maharashtra, India Livspace Full time

Work from Office.

Location- Mumbai (Thane, Mulund & Navi Mumbai)

Experience- Minimum 0.6- 1 Year

CTC- 3.00 LPA

A short introduction about the business unit & role:

The Central Org supports platform teams and businesses across Corporate India and Corporate Global. The core Central Org comprises of Finance, Marketing, Category and HR functions.

Pre Sales team is a part of the Marketing Org and is pivotal in identifying potential customers and provide apt solutions. The role demands good aptitude for sales and be able to communicate well.

  • Make outgoing calls to potential customers to schedule high quality leads for sales.
  • Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Seize opportunities to upsell services when they arise.
  • Follow up with potential customers in a timely manner if necessary.
  • Manage a large number of outbound calls in a timely manner.
  • Document all call information in the CRM according to standard operating procedures.
  • Meet personal/team qualitative and quantitative targets.
  • Possess strong knowledge of Livspace services to identify customer needs when qualifying them.
  • Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue.
  • Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness.
  • Schedule Experience Centre visits with our design team as per defined process.
  • Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints.
  • Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time.
  • Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints.
  • Communicate effectively and professionally in all forms of communication with internal and external customers.

External Skills And Expertise

  • A graduate in any stream (10+2+3 regular education)
  • 2-5 yrs of relevant experience in telesales, inside sales or similar
  • Familiar with CRM & cloud telephony systems and practices
  • Customer focussed and adaptable to different personality types
  • Have the ability to multitask, set priorities and manage time effectively
  • Possess previous experience in a call centre dealing with Indian consumers.
  • Superior listening, verbal, and written communication skills
  • Proficient in spoken English with proper grammar & fluency

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