Salesforce Technical lead

YASH Technologies is Hiring for Salesforce Technical Lead - Service Cloud & FSL Cloud for the location of Bangalore.

Immediate to 30 days notice period candidate will be preferred.

Please find below job description:

Principal Architect Service & FSL Salesforce

In this role, you will be working as a key member of the Customer platform team within IT department, driving new capabilities in our CRM Systems to support global Service and Field Service operations. You will lead discovery, Design and implementation plans for new solutions implementation. You will drive design, develop and proof of concepts for complex solutions across multiple service-oriented initiatives, including preventive maintenance, work order management, and field technician enablement.

Here at client, we look to our team members to be versatile and enthusiastic about tackling new problems, display leadership qualities, and business outcome focused.

Principal Duties & Responsibilities:

• Recommend appropriate architecture and patterns in implementing features to meet IT & business demands on availability, reusability, recoverability, scalability, and performance.
• Develop standards, guidelines, frameworks for various Salesforce platforms/tools and train/mentor project teams on them
• Drive solutions and advise in development of Salesforce system projects; define the technical aspects of a project's scope with assistance from the project team. Ensure implementation consistency across the platform.
• Understand developed systems capabilities and ensure compliance to Waters standard in design, deployment, and support methodologies.
• Conduct code reviews with developers to ensure proper coding standards and approaches are being followed.
• Responsible for Salesforce platform performance and making sure the solutions are running smooth
• Assist development/support teams in resolving complex issues.
• Stay abreast of industry trends and proactively identify areas for growth, improvement, and development of Salesforce capabilities.
• Interact effectively at all levels of the organization, Strong customer, quality, and results orientation.
• Articulate complex ideas, comprehend written and verbal communications, and possess excellent presentation skills.

Qualifications:

• Bachelor's degree in computer science, information technology or related experience
• 7+ years of experience in software development, with 5+ years in Salesforce ecosystem.
• Proven expertise in Salesforce Service Cloud and FSL, with strong knowledge of case management, entitlements, service territories, work order management, service appointment scheduling, knowledge management, and experience cloud.
• Strong knowledge of Salesforce security, sharing models, configuration, Apex, Lightning Web Components (LWC), and Flows.
• Expertise in Salesforce APIs (Rest, Bulk, Streaming), integration patterns, and event-driven architecture using Platform Events.
• Experience in CI/CD, GIT, branching strategies, and deployment using tools like Copado.
• Skilled in designing secure, scalable integrations with ERP systems and other external platforms.
• Excellent analytical, conceptual thinking, strategic planning, and execution skills to drive organizational change.
• Demonstrated expertise in architecting, implementing, and supporting enterprise-grade technical solutions meeting complex business requirements
• In-depth experience in developing strategies, standards, governance and development processes
• Strong desire to learn new things and have curious mind
• Excellent written and verbal skills
• Strong experience in scaled agile environment
• Administrator, Service Cloud, Field Service, Platform App Builder, Application Architect/ System Architect, Integration Architect certifications preferred