Jira Administrator L3

3 weeks ago

Palakkad, India People Prime Worldwide Full time

About Client:Our client is prominent Indian multinational corporation specializing in information technology (IT), consulting, and business process services and its headquartered in Bengaluru with revenues of gross revenue of ₹222.1 billion with global work force of 234,054 and listed in NASDAQ and it operates in over 60 countries and serves clients across various industries, including financial services, healthcare, manufacturing, retail, and telecommunications. The company consolidated its cloud, data, analytics, AI, and related businesses under the tech services business line. Major delivery centers in India, including cities like Chennai, Pune, Hyderabad, and Bengaluru, kochi, kolkata, Noida. Job Title: Jira Administrator L3 · Location: Bengaluru · Experience: 9+ · Mode of Work : Hybrid · Job Type : Contract to hire. · Notice Period: Immediate joiners. · Project Tenure: Long-term project Job Description: Hands on experience in Atlassian Jira/Confluence and Jira Service Management (JSM) administration from users support requests and user experience point of view.- Closely monitor the users support requests and find the improvement areas including automation opportunities.- Reduce the time required to complete the users support requests.- Streamlining the users on-boarding process including reducing the time to onboard and toil.- Closely work with the team to improve the user experience and drive the initiative to do it including process improvements and automations/engineering.- Automate statistics for Jira/Confluence and JSM usage including users, projects/spaces and their count and period of last activities etc.- Setting the update the standards to implement the agile methodologies in context of workflows, issue types etc. Skills required to do the role:- Hands on experience on administrating Atlassian Jira/Confluence services and plugins/apps.- Hands on experience in Jira and Jira Service Management project configurations.- Experience in driving the initiatives to improve the Jira/Confluence user experience.- Strong in working with users and understanding their pain points- Strong communicating skills to work with team, users and stakeholder.- Experience in automating the Jira/Confluence user support requests.- Hands on experience in Python/Groovy/Java and REST API's or any other relevant technologies.- Hands on experience on using Agile methodologies in jira.

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