Senior Associate

4 days ago


Nagpur, Maharashtra, India KC Overseas Education Full time

About KC Overseas Education :

KC Overseas has evolved into one of the most trusted and valued brands in the overseas education arena. The company was initially founded as Krishna Consultants with a view to help students in Nagpur get access to International education and the journey of 26 years has helped the company grow leaps and bounds. Our growth was smooth over the first decade and a half but skyrocketed with the launch of our EdTech platform 'coursefinder.ai' in 2018, the year that marked the amalgamation of our years of Industry expertise with some high-end technology. This growth spurred a rebranding to KC Overseas in July 2019.

KC Overseas is building a company and a suite of products to lead the change in transforming access to overseas education. KC Overseas has a state-of-the-art EdTech platform coursefinder.ai and a FinTech platform elanloans.com. We empower students worldwide to access the best overseas education by connecting international Students, recruitment partners and academic institutions across the globe. We simplify the study abroad search, application, acceptance and visa process. Not only do we help students with their international study journey, but we also support academic institutions to find the best students globally.

We operate across geographies and are an authorised representative of over 850+ global universities and institutions across 33+ countries in the world having successfully assisted more than 5,75,000+ Students. we have enabled students in their aspirational studies in popular international destinations such as The USA, The UK, Canada, Australia, New Zealand, Ireland, Singapore, Europe and beyond.

Here's a short video to give you an overview of who we are and what we do:

 Key Responsibilities :

  • Monitor call attended ratio (Calls attended/calls received) of individual team member and overall Country Team.

  • Monitor turnaround time and pendency of applications with KC and notify management for the status.

  • Conducting knowledge test for the employees in the predefined frequencies and get the knowledge database up to date with the help of managers in different departments.

  • Ensuring Test parameters are monitored and deviation if any to be reported to the management.

  • Training to team members on software's for performing test.

  • Monitoring frequency and content of promotional emails and prepare the MIS.

    • Any graduate with minimum 4 years' experience in the role of Quality Assurance, monitoring various processes.

    • Excellent written and verbal communication.

    • Good command over MS Excel and Data retrievals and assessments.

    • Apt to work on multiple tasks.

    • Attention to details.



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