DevOps Engineer

Job Description Summary

Working Hours - IST 17:30 - 00:30 approximately.

The Position – DevOps Cloud Engineer

• The Cloud Services Management (CSM) team is seeking an experienced DevOps Cloud Engineer who thrives working in a fast-paced, state-of-the-art public cloud environment. The role, principally focused on AWS infrastructure, is a blend of client-centric project delivery, level-2 operational technical support, and continuous service improvement through automation and self-service tool provisioning.

• The CSM team is accountable for the operational excellence of the C&R cloud platform, which hosts several business-critical, client-facing applications. The position requires a solid background in AWS core services, network connectivity, cyber security practices, Linux, scripting, monitoring tools, 3rd party IDP integration, vendor-managed services, application stacks, and familiarity with Site Reliability & Engineering (SRE) and ITIL frameworks. The successful candidate is expected to help identify opportunities for improvement and optimization of BAU processes, and lead initiatives to reduce technical debt and cost and increase efficiency.

• They are expected to work closely with internal technical regional and global teams, client-delivery-centric Professional Services teams, AWS, vendors, and occasionally directly with clients on a project/program and BAU support footing.

• Addition to DevOps CSM Team within C&R Cloud Operations to enhance incident-management capabilities and capacity, anticipating increasing client volumes and improving client service quality.

Key responsibilities

• Act as the bridge between the product development and ProdOps SRE/Support teams, ensuring continuity of service, ongoing continuous improvement, and technical excellence to facilitate both a fast & efficient product evolution cycle and outstanding client experience outcomes.
• Working in a cross-functional capacity across multiple teams, identify and drive to closure of any operational gaps with a particular focus on metrics, automation, cost/risk, performance, reliability, and cloud best practices.
• Work closely with Project Managers and Scrum Masters to compile, estimate, prioritize, and deliver internal and external technical project requirements.
• Working on a shift basis as level 3 support, to own incidents escalated within defined SLAs.
• Define and document standard runbooks and operating procedures. Create and maintain system information and architecture diagrams.
• Accountability for performing periodic release deployments across Dev, CQA, and Production environments with proper rigor within client-contracted maintenance windows (mostly Sunday 1 am-5 am US CST)
• Maintain awareness of industry trends and issues with AWS and Cloud Services.

What we are seeking (Skills and Qualifications) – required & preferred

• Bachelor's degree in CS or equivalent with 3+ years of professional experience, ideally gained within a financial services industry environment.
• 5+ years of experience as a Lead or Senior ProdOps or DevOps Engineer, with concentrated experience with Java-based applications stacks operating in AWS environments.
• Java Application Development and Support Experience.
• AWS Experience and Certification are required.
• Experience with AWS-related network constructs (EC2, S3, VPC, Security Groups, Route Tables), secure network connectivity mechanisms (VPN, Zero Trust, Proxies, etc.), and troubleshooting.
• Demonstrated experience with public cloud platforms such as AWS.
• Experience in leveraging scripting languages (e.g., Shell, Perl, Python, Ruby) and CI/CD tools (Terraform and CloudFormation) for BAU support, task automation, and environment/release management.
• Red Hat – Red Hat Certified Systems Administrator preferred.
• In-depth, hands-on development/administrative experience with RHEL.
• Understanding of development methodologies including Scrum, Agile, Kanban, and test-driven development and toolsets (Jira, Confluence, Jenkins, Puppet) and interfacing with Product Development, Architecture, and Engineering teams
• Experience with support of service requests, release management, incident resolution, and change management processes within a Development and/or Production environment.
• Strong written and verbal communication skills. Has helped to develop documentation of technical processes, workflows, processes, procedures, and run books.
• Proven ability to strategically analyze the risks, benefits, and opportunities associated with a solution.
• Knowledge of industry security principles server vulnerability remediation practices and secrets management.
• Proven ability to strategically analyze the risks, benefits, and opportunities associated with a solution.
• Working knowledge of database tiers/concepts, SQL, and interfacing with DB Ops/Engineering teams, ideally within an AWS Postgres Aurora/RDS environment
• Familiarity with Kubernetes, infrastructure as code, containers, and container orchestration technologies, and cluster/server autoscaling and load balancing.