Customer Success Executive

We are looking for a Customer Success Executive with 1+ years of experience, who can independently manage enterprise clients post-sales, oversee platform implementation, and lead a small team to ensure long-term adoption and satisfaction. This role demands strong communication skills, hands-on leadership, and a willingness to travel for client success.Job OverviewAs a Customer Success Executive, you will be the primary contact for enterprise clients, responsible for onboarding, implementation, and ongoing relationship management. You will drive product adoption, manage a small customer success team, and work closely with product managers, technical teams, and client stakeholders to deliver business value and measurable outcomes.Key ResponsibilitiesClient Relationship ManagementBuild and nurture strong relationships with key client stakeholders (primarily MNCs and IT services).Act as the primary point of contact for post-sales engagement, feedback, and escalations.Monitor client satisfaction, usage trends, and proactively address concerns.Implementation & OnboardingUnderstand client workflows and configure the platform to align with their processes.Plan and manage implementation and onboarding timelines with internal teams.Conduct product demos, training, and support User Acceptance Testing (UAT) and go-live.Team CoordinationManage a small team of implementation or support executives.Assign tasks, review progress, and ensure timely client deliverables.Support team growth and performance with mentorship and guidance.Adoption & RetentionDrive product usage and feature adoption across client organizations.Identify upsell/cross-sell opportunities in collaboration with account managers.Collect structured feedback and translate client needs into product insights.Travel & On-site SupportTravel to client locations for implementation support, relationship management, and training as required.Issue ResolutionCoordinate with support and product teams to resolve technical and functional issues.Document client-specific resolutions and maintain a shared knowledge base.Reporting & DocumentationMaintain up-to-date documentation on client configurations, SOPs, and status reports.Share regular progress updates and success metrics with internal stakeholders.Qualifications and SkillsTechnical & Product SkillsGood understanding of SaaS platforms, business process automation, and enterprise workflows.Prior experience in software onboarding, CRM/ERP configuration, or client success roles.Proficient in tools like ticketing systems, spreadsheets, and basic reporting dashboards.Customer-Facing & Leadership SkillsExcellent verbal and written communication in English.Strong client management skills with experience working with senior stakeholders.Ability to lead a small team and handle multiple client accounts simultaneously.General SkillsMinimum 1 year of experience in customer success, implementation, or software client engagement roles.Highly organized, self-driven, and solution-oriented with a bias for action.Bachelor’s degree in Engineering, Computer Applications, or a related discipline.Work Schedule and LocationWork Type: Full-time, On-site + Client TravelBase Location: Hyderabad, IndiaTravel: 20–40% (primarily within metro cities in India)Working Hours: 9-hour shift with flexibilityWorking Days: 5 days a week (Mon–Fri)What We OfferCompetitive Compensation: Salary + Travel Allowance + IncentivesCareer Growth: Path to Senior Customer Success Manager or Client Engagement Lead rolesCulture: Ownership-driven, collaborative, and growth-oriented work environmentSkill Development: Exposure to real-world enterprise use cases and SaaS delivery at scaleJoin UsIf you’re passionate about creating great client experiences, love solving real-world business problems, and are ready to take ownership in the SaaS space—Colosseum Tech Solutions Pvt Ltd invites you to grow with us.