Customer Experience Specialist

2 weeks ago

Moradabad, India 30 Sundays Full time

Company Description: 30 Sundays is a travel company dedicated to creating personalized and unforgettable vacation experiences exclusively for couples. Founded by industry veterans with backgrounds at Apple, BCG, and leading travel businesses like Oyo and Travel Triangle, focused on curating unique and high-quality couple-focused trips, 30 Sundays stands out with features like knowledgeable planners, price transparency, and 24/7 Support At 30 Sundays, we believe in strengthening relationships through meaningful travel experiences tailored to couples. LOCATION: GURUGRAM Role Description: This is a full-time on-site role for a Customer Excellence Executive located in Gurugram. The Customer Excellence Executive will be responsible for providing exceptional customer support, ensuring customer satisfaction, and resolving client queries. Key Responsibilities: - Handle real-time on-trip queries from customers. - Manage escalations efficiently and ensure timely resolutions. - Coordinate with suppliers, hotels, and transport providers to resolve urgent issues. - Provide immediate assistance for any itinerary changes or disruptions. - Maintain clear and timely communication with customers to ensure a seamless travel experience. - Document all queries and resolutions for continuous service improvement. Qualifications: - 1-2 yrs in proven expertise in Customer Satisfaction and Customer Service, with a focus on maintaining high-quality service standards. - Strong Customer Support and Communication skills, including the ability to handle inquiries and provide clear, empathetic responses. - Good Analytical Skills for identifying patterns, solving customer issues, and providing actionable insights for service improvements. - Ability to work in a fast-paced environment, handle large volumes of communication, and adapt to changing customer needs. - Attention to detail and a customer-first approach. Why Join 30 Sundays: - Better-than-market salary packages with attractive incentives. - Structured training programs to set you up for success. - A collaborative, growth-oriented work environment.

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