Junior Service Desk Technician

Shape the Future of IT Support Without Sacrificing Your Time

Deliver exceptional service, resolve issues swiftly, and keep systems running seamlessly in a role where your IT expertise truly matters. Enjoy the perfect balance between a fulfilling IT career and time for yourself. This role lets you sharpen your skills, work with global teams, and still have evenings to relax, recharge, and focus on what matters most—making it ideal for professionals in IT services who value both career growth and personal well-being.

Job Description

As a Junior Service Desk Technician, you will be the go-to person for resolving IT issues, ensuring efficient system setups, and maintaining smooth user experiences. Your role combines hands-on troubleshooting, proactive monitoring, and collaboration with global teams to deliver top-tier technical support.

Job Overview

Employment type: Full-time

Shift: Monday–Friday, 12 PM – 9 PM IST

Work setup: Onsite, Hanover - GSS, 206, 2nd Floor, Binori Bsquare I, Opp Hathisingni Vadi, Iscon Ambli Road, Ahmedabad, Gujarat 380058

Exciting Perks Await

• Competitive Package
• Medical Life Insurance
• Standard government and Emapta benefits
• Well-equipped, modern, and accessible offices
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)

The Qualifications We Seek

• Diploma or bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience)
• 1–3 years of experience in IT support, helpdesk, or service desk roles
• Proficiency in troubleshooting desktop and laptop hardware, operating systems, and peripherals
• Strong problem-solving and analytical skills with the ability to recommend alternative solutions
• Excellent communication and customer service skills to build rapport and maintain relationships with users

Your Daily Tasks

• Monitor support queue to ensure prompt responses and SLA compliance for Level 1 issues, including:
• Password resets (AD, 3rd party software, voicemail pin resets)
• User account creation for new hires and termination for separations
• Workstation setup and imaging for new users
• Perform first and second-level support, troubleshooting, and tuning for desktops and laptops
• Integrate with third-party deployment and support providers as required
• Apply security best practices and work with specialists to minimize vulnerabilities
• Build credibility with clients by providing solutions and maintaining relationships
• Recommend alternative solutions to meet customer needs and improve efficiency
• Support cross-functional teams and maintain documentation for training purposes
• Participate in after-hours on-call support when necessary
• Complete other duties as assigned

About the Client

Our client is a trusted name in the IT industry, known for simplifying the complex. They deliver tailored solutions that meet unique business needs, backed by expert advisers who provide end-to-end support. Partnering with reputable insurance providers, they focus on minimizing risks, maximizing peace of mind, and empowering businesses to grow with confidence.

Welcome to Emapta - Your Gateway to a Global Career from India

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,000 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise—it's a reality.

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