Senior Customer Experience Specialist
3 weeks ago
We're shaping a future where talent can thrive everywhere, driving innovation and progress globally.
Multiplier is at the forefront of this change. By removing barriers and simplifying global hiring, we're creating a level playing field for businesses and individuals to compete, grow, and succeed regardless of geography.
We empower companies to hire, onboard, manage, and pay talent in 150+ countries quickly and compliantly. Our mission is to build a world without limits where ambitious businesses can look beyond borders to build their global dream teams.
Job OverviewWe're seeking a customer-focused Senior Specialist to enhance customer satisfaction and success across North America and English-speaking regions.
You'll manage relationships, drive product adoption, and resolve complex customer issues while working cross-functionally to continuously improve the customer experience.
Key Responsibilities- Own end-to-end resolution of customer issues ensuring outstanding support experience.
- Engage with customers via email, chat, and video conferencing to troubleshoot and resolve problems efficiently.
- Be the product expert providing deep knowledge and guidance to help customers succeed.
- Monitor satisfaction, drive retention, and identify upsell opportunities.
- Partner closely with Product and Engineering teams to enhance customer experience through feedback and continuous improvement initiatives.
- 3+ years in customer experience or support preferably in SaaS or HRIS.
- Strong communication and problem-solving skills.
- Familiarity with SaaS/HRIS platforms and customer support tools.
- A customer-focused, self-driven, and results-oriented mindset.
- Ability to work PST shift between 9 PM - 6 AM IST.
- Flexible vacation.
- Flexible work hours.
- Equipment to support you in your role.
- Health Insurance.
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