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Customer Experience Specialist

3 weeks ago

Bengaluru, Karnataka, India BiteSpeed Full time

**About Us**

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BiteSpeed is a pioneering e-commerce company dedicated to revolutionizing the way brands interact with their customers. Our cutting-edge platform empowers businesses to provide exceptional support experiences, driving customer satisfaction and loyalty.

**Your Role**

As a Customer Experience Specialist at BiteSpeed, you will be responsible for providing top-notch support to our global client base. You will work closely with e-commerce business owners, understanding their needs and helping them set up our product to maximize its potential.

**Key Responsibilities**

  • Support customers through live chat, phone, and Google Meet sessions
  • Help new customers get started with our product and ensure seamless activation
  • Record and route technical issues and product requests to the product team
  • Identify and suggest UI/UX improvements based on customer feedback

**Requirements**

  • Proficiency in SQL, JavaScript, Postman API testing, and web debugging/analytics
  • Excellent communication and problem-solving skills
  • Experience in an early-stage SaaS startup (a plus)

**What We Offer**

  • Top-of-market salary and generous equity package
  • Opportunities for growth and professional development
  • A dynamic and supportive work environment