Senior Executive- Collection

5 days ago


Gurugram, India Johnson Controls International Full time

Job Role:-

  • ·Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
  • ·Analyze accounts and achieve collection targets as per Dialer Strategy
  • ·Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
  • ·Manage collections and provide early stage customer service to avoid any customer complaints.
  • ·Coordinate with cash applications team for accurate application of funds and remittance advice.
  • ·Work on disputes of assigned portfolio to drive resolution/closure.
  • ·Work on unapplied cash of assigned portfolio.
  • ·Manage portfolio review calls with internal/external stakeholders.
  • ·Process adjustments, write off, netting requests, refunds
  • ·Account Reconciliations
  • ·Maintain daily adherence as per business requirements
  • ·Analyzing daily AR reports to drive cash collection
Requirement: -
  • Graduate/Postgraduate/master’s degree in commerce
  • ·3-5 years of experience required in North America/Canada Collections
  • ·Proficient in both verbal & written communication with excellent American pronunciation
  • ·Proficiency in GETPAID/Collection tools.
  • ·System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
  • ·Work experience in a shared service contact center in mandatory



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