Retail/QSR Functional Consultant

3 weeks ago

Bengaluru, Karnataka, India Algonomy Full time

Job Title: Retail/QSR Functional Consultant

Location: Bengaluru

Employment Type: Full-Time

Role Overview

We're seeking a dynamic and results-driven Retail/QSR Functional Consultant to lead business transformation initiatives across retail and quick-service restaurant (QSR) operations. You'll bridge the gap between business needs and technology solutions, driving customer engagement, operational efficiency

Key Responsibilities

Client Engagement & Discovery:

  • Conduct workshops to understand client pain points, business processes, reporting & dashboarding needs
  • Translate business requirements into functional specifications

Techno Functional Aspects:

  • Translate the functional specifications derived from the workshop to a technical fit document
  • Identify & highlight feature/reporting/dashboarding gaps
  • Collaborate with technical teams to configure and deploy systems aligned with business goals

Stakeholder Collaboration

  • Act as a trusted advisor to marketing, operations, and IT teams
  • Ensure alignment between business strategy and technology roadmap

Effective Onboarding

  • Ensure all functional specifications are deployed in the software (reports, dashboards, models, audiences etc)
  • Train super users of our clients on the platform
  • Explain the support mechanism and set cadences for support / business related queries

Required Skills & Qualifications

  • 5+ years of experience in retail or QSR consulting, business analysis, or solution delivery
  • Strong understanding of retail/QSR operations: POS, loyalty, CRM, inventory, and customer experience
  • Knowledge of Marketing Automation tools & how they function
  • Familiarity with analytics platforms (e.g., Power BI, Tableau, Google Analytics) is preferred
  • Excellent communication, stakeholder management, and presentation skills
  • Ability to work in fast-paced, client-facing environments

Preferred Qualifications

  • Experience with omnichannel retail or QSR transformation projects
  • Knowledge of cloud platforms (Azure, AWS, GCP) and API integrations

About Company:

Algonomy helps consumer businesses maximize customer value by automating decisioning across their retail business lifecycle, with AI-enabled solutions for eCommerce, Marketing, Merchandising, and Supply Chain. Algonomy is a trusted partner to more than 400 leading brands, with a global presence spanning over 20 countries. Our innovations have garnered recognition from top industry analysts such as Gartner and Forrester. More at www.algonomy.com

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