Director - Delivery

3 weeks ago

Bengaluru, Karnataka, India Elucidata Full time

Role Overview

As the Director of Delivery, you will be responsible for leading and scaling Elucidata's delivery function across a portfolio of complex, high-impact data and AI/ML projects in the pharma and biotech industries. This role is critical to ensuring timely, high-quality execution of customer engagements and internal programs, while building the operational muscle to support scale.

You will bring deep domain expertise in life sciences or healthcare, a strong understanding of the end-to-end data lifecycle in pharma/biotech R&D, and a proven track record in leading multidisciplinary delivery teams and operations.

Key Responsibilities

1. Strategic Delivery Leadership

  • Lead end-to-end delivery for all customer programs, ensuring alignment with customer objectives, timelines, and quality standards.
  • Build and oversee project governance, cadence, and execution mechanisms across engagements.
  • Act as an escalation point for delivery risks, delays, or resourcing issues and implement proactive mitigation strategies.

2. Stakeholder Management & Solutions

  • Act as a key partner to Solutions, Product, and Commercial teams to align delivery with strategic account plans.
  • Regularly engage with client-side stakeholders including R&D leaders, computational biologists, and IT to ensure program success.
  • Maintain high NPS scores through transparent communication and operational excellence.

3. Team Building & Operational Excellence

  • Build and lead a high-performing team of Data Engineers, Data Scientists, and Project Leads.
  • Implement delivery best practices, KPIs, dashboards, and quality control frameworks to ensure predictable execution.
  • Identify, define, and optimize repeatable playbooks for different types of customer engagements (e.g., platform deployment, data harmonization, AI/ML pilots).

4. Cross-Functional Collaboration

  • Partner with Product & Engineering to align delivery feedback with the product roadmap.
  • Work closely with Revenue Ops and Finance to manage resourcing plans, utilization, and profitability of delivery programs.

Must-Have Qualifications

  • 10+ years of delivery, operations, or program management experience in the pharma, biotech, or healthcare space.
  • Proven experience leading delivery teams across domains such as bioinformatics, data harmonization, data engineering, and analytics.
  • Deep understanding of biomedical data (e.g., omics, clinical trials, EHR, real-world data).
  • Demonstrated ability to manage complex programs with external stakeholders under tight timelines.

Preferred Qualifications

  • Master's degree or PhD in Life Sciences, Bioinformatics, Data Science, Engineering, or a related technical field. MBA is a plus.
  • Prior experience working in or with pharma/biotech R&D organizations or healthcare data vendors.
  • Familiarity with AI/ML applications in life sciences is a strong plus.
  • Strong communication, negotiation, and stakeholder management skills.
  • Experience scaling delivery functions in a SaaS or tech-enabled services business.
  • Be part of a growing startup that is shaping how biomedical data is used to accelerate innovation.

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