Member Experience Coordinator

7 days ago

Bengaluru, India BHIVE Workspace Full time

The Community Executive will play a key role in enhancing BHIVE’s value proposition by curating a dynamic, engaging, and vibrant co-working environment that fosters client satisfaction and retention. By organizing community events, maintaining an inspiring atmosphere, and driving creative initiatives, this role will directly impact the member experience, brand reputation, and overall community-building efforts.Key Responsibilities:Member Engagement: - Build strong relationships with members to understand their needs and ensure their satisfaction. - Serve as the first point of contact for members, addressing queries and resolving concerns promptly.Community Building: - Organize and execute engaging events such as workshops, networking sessions, and celebrations to foster a sense of community. - Create opportunities for member collaboration and interaction to strengthen relationships and brand loyalty.Workplace Vibe: - Maintain an inviting and inspiring workspace atmosphere by upholding high standards of aesthetics and functionality. - Introduce creative initiatives that enhance the overall coworking experience for members.Client Retention: - Monitor member satisfaction through regular feedback and act on insights to improve their experience. - Work collaboratively with the operations team to ensure seamless service delivery.Brand Representation: - Act as a brand ambassador for BHIVE, showcasing the workspace’s lively and innovative culture. - Promote BHIVE’s events, initiatives, and services to members and prospects effectively.Operational Support: - Assist in onboarding new members and ensuring a smooth transition into the community. - Support the operations team in ensuring the workspace runs efficiently and meets member expectations.Work Schedule: - 6 days a week, with flexible working hours based on operational requirements.Qualifications: - Bachelor’s degree in Business, Hospitality, Event Management, or a related field. - 0-3 years of experience in community management, customer service, events, or related roles. - Strong interpersonal and communication skills, with a customer-centric approach. - Creative problem-solving abilities and a proactive mindset. - Ability to multitask and work in a fast-paced, dynamic environment. - Passion for building communities and creating memorable experiences.

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