Asst Manager

2 weeks ago

Pune, Maharashtra, India Tata Communications Limited, Mumbai Full time

About the Role

Ability to troubleshoot and resolve Level 1 & Level 2 network incidents, including connectivity issues, latency, and packet drops.

Responsibilities

  • Hands-on experience with Layer 2 & Layer 3 networking (Switching, Routing, and WAN technologies).
  • Understanding and hands-on experience with SD-WAN solutions (preferably Versa, Viptela, or Fortinet).
  • Configuring and managing WAN edge devices, including policies, traffic steering, and VPNs.
  • Knowledge of MPLS, VPNs (IPsec, SSL), QoS, and WAN optimization techniques.
  • L2 skills on Fortinet firewall and security best practices.
  • Proactively address customer issues and ensure timely resolution.
  • Work efficiently with cross-functional teams, senior engineers, and external vendors to resolve incidents.
  • Support and assist L1 engineers in troubleshooting and knowledge transfer.
  • Experience performing configuration changes, firmware upgrades, and network maintenance activities.
  • Conducting post-change validations and rollbacks if needed.

Qualifications

  • Any Technical Education
    • Minimum 4 years experience on operation on networking, firewall, SDWAN.

Required Skills

  • Strong understanding of networking, SDWAN, firewall concepts, including TCP/IP, subnetting, VLANs, SSL VPN, NGFW and routing protocols (OSPF, BGP, EIGRP).
  • Clear and professional verbal & written communication to interact with customers, vendors, and internal teams.
  • Quick decision-making to restore services within SLAs.

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