Hiring customer support specialist-ORM Specialist

Who we are :

Money. A subject that's always on our mind. We go through a rollercoaster of emotions when it comes to money. That's why at Jupiter, our mission is to enable people to improve their relationship with money. We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it's a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.

Our journey so far:

Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay's founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That's how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money. From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter. Our Insights feature today tells how much and where you've been spending automatically, even on your other savings accounts Our Edge CSB Bank RuPay credit card is getting a lot of love for it's head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations. We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We're now looking for like-minded folks to join the crew.

Who we're looking for :

We are looking for a customer service executives with ORM experience to act as a key point of contact. They will provide detailed information on our products and resolve customer account issues efficiently.

Roles and responsibilities:

• Supporting end customers via various communication channels, including mail, live chat, social media, and on-call.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Use the right methods/tools to provide accurate, valid, and complete information. Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Keep records of customer interactions as per agreed communication guidelines and defined policies.

What is needed for this role:

• Excellent written and verbal communication skills
• Exemplary people and communication skills.
• 1 to 5 years of experience working as an ORM Specialist, and a team player with a learning and forward-thinking mindset
• Must have 1 year of experience in handling social media queries
• Creating delightful customer relationships, which include consistent follow-through, setting proper expectations, and advocating for client issues within internal departments.
• Only graduates can apply.

Why you should work with us:

We are the ideal workplace for individuals with a founders mentality, and we place a high regard on those who take ownership and see projects through to completion.

We take pleasure in tackling meaningful problems by understanding pain points and developing intuitive experiences that delight customers.

Emphasizing consent over consensus, we appreciate those who can participate in healthy conflict and are able to commit to every decision as if it were their own.

In our relentless pursuit of excellence, we consistently set higher standards. If you crave continuous learning, growth, and improvement in a dynamic environment, choosing Jupiter is the right move.

Brownie Points for:

• Experience mentoring juniors or managing agency/vendor partners.
• Exposure to credit or payment products and their risk/compliance nuances.
• Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.

Want to know more about us? Hop onto the links below:

• About us
• Our values
• Our Journey