
Information Technology Service Delivery Manager
2 weeks ago
We're Hiring: IT Manager / IT Service Delivery Manager
Location: Shirwal (Pune), India
Industry: Pharma Packaging Manufacturing
Experience: 7–9 Years
Qualification: Graduate/Diploma/Degree in Computer Science / Hardware & Networking
Apply Now:
About the Role
Lead IT service delivery, manage infrastructure, and oversee local & global IT projects for our India operations. Ensure business-aligned IT services, infrastructure uptime, and exceptional internal customer experience.
Responsibilities
- Manage & deploy local IT projects; roll out global initiatives in India
- Oversee IT infrastructure (servers, network, security, software) & service desk operations
- Vendor management for IT services and procurement negotiations
- Support Tally Prime operations and ERP integration
- Ensure ITIL-based processes for incident/change/problem management
- Manage CCTV, VC devices, and telephony systems
- Lead and mentor IT support teams, ensuring SLA adherence
Qualifications
Graduate/Diploma/Degree in Computer Science / Hardware & Networking
Required Skills
- Strong infrastructure & network knowledge (Fortinet, Cisco, VMware, Veeam, Azure)
- ITIL foundation/certification preferred
- Experience in Automation / MES & global IT team coordination
- Exposure to ERP systems (SAP/Oracle/JD Edwards)
- Knowledge of ISO27001/2 is a plus
- Excellent communication, leadership & problem-solving skills
Preferred Skills
- ITIL foundation/certification preferred
- Knowledge of ISO27001/2 is a plus
Pay range and compensation package
Not specified in the job description.
Equal Opportunity Statement
We are committed to diversity and inclusivity.
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