Information Technology Service Delivery Manager

2 weeks ago


Pune, Maharashtra, India SS Eduks Management Consultants Pvt. Ltd. Full time

We're Hiring: IT Manager / IT Service Delivery Manager

Location: Shirwal (Pune), India

Industry: Pharma Packaging Manufacturing

Experience: 7–9 Years

Qualification: Graduate/Diploma/Degree in Computer Science / Hardware & Networking

Apply Now:

About the Role

Lead IT service delivery, manage infrastructure, and oversee local & global IT projects for our India operations. Ensure business-aligned IT services, infrastructure uptime, and exceptional internal customer experience.

Responsibilities

  • Manage & deploy local IT projects; roll out global initiatives in India
  • Oversee IT infrastructure (servers, network, security, software) & service desk operations
  • Vendor management for IT services and procurement negotiations
  • Support Tally Prime operations and ERP integration
  • Ensure ITIL-based processes for incident/change/problem management
  • Manage CCTV, VC devices, and telephony systems
  • Lead and mentor IT support teams, ensuring SLA adherence

Qualifications

Graduate/Diploma/Degree in Computer Science / Hardware & Networking

Required Skills

  • Strong infrastructure & network knowledge (Fortinet, Cisco, VMware, Veeam, Azure)
  • ITIL foundation/certification preferred
  • Experience in Automation / MES & global IT team coordination
  • Exposure to ERP systems (SAP/Oracle/JD Edwards)
  • Knowledge of ISO27001/2 is a plus
  • Excellent communication, leadership & problem-solving skills

Preferred Skills

  • ITIL foundation/certification preferred
  • Knowledge of ISO27001/2 is a plus

Pay range and compensation package

Not specified in the job description.

Equal Opportunity Statement

We are committed to diversity and inclusivity.



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