IT Support Analyst

3 weeks ago

Bengaluru, India Everlight Radiology Full time

Manager : Global Service Desk Manager


Please apply by emailing your CV and cover letter to:


Who You Are

Are you a reliable and detail-oriented individual with strong troubleshooting skills across applications and networks?


Everlight Radiology – About Us

At Everlight Radiology, we provide the vital and unique resource of radiology reporting capacity to healthcare providers across the globe, operating 24/7 365 days of the year on a ‘Follow the Sun’ model. Everlight supports radiology departments across Australia, New Zealand, the UK and Ireland and over the last 12 months has provided critical care to more than 2m patients globally.

At Everlight, you’ll be joining a globally connected team of passionate and talented individuals with patient care at their heart. We work hard at being one team across challenging time zones. We’ll invest in your development through our CONNECT programme, ensuring we all reach our potential.


Purpose of the Role

As an IT Support Analyst, you will play a crucial role in supporting our IT operations by serving as the initial point of contact for all IT-related issues within the organization, particularly for our radiologists. Under the supervision of the Global Service Desk Manager, you will collaborate closely with the IT team and our users to ensure smooth and efficient IT operations. This role requires a proactive approach to problem-solving and an eagerness to engage in continuous learning and improvement initiatives in our IT support services.


What We Offer

  • A hybrid flexible working environment
  • An employee-led development programme (CONNECT) to enhance your skills and career progression
  • Global offices in prime city locations
  • Competitive remuneration package
  • Study and exam leave
  • Mental Health and Well-Being Support


Key Responsibilities:

You will be responsible for:

  • Serving as the initial point of contact in the IT support call centre
  • Offering technical assistance to both in-house and external clients, including Radiologists
  • Travelling to Radiologist homes to provide onsite support when required
  • Diagnosing and resolving fundamental technical issues involving hardware and software, with on-the-job training available for support
  • Configure, deploy and support end-user computing


Essential Requirements

  • 5+ years experience in IT Support
  • Healthcare application familiarity
  • Application and hardware troubleshooting
  • Excellent English written and oral communication
  • Workstation build experience
  • Experience working with HL7 integration engines
  • Familiarity with PACS/RIS software and DICOM standards


Desirable

  • Experience working with radiologists/clinicians


Application Process

  • Please apply by emailing your CV and covering letter to
  • We’re looking for someone to start ASAP
  • Successful applicants will be contacted to arrange a first-round interview.
  • Please note: due to the global nature of Everlight, some interviews may be held outside of normal office hours.

  • Business Support Analyst

    6 days ago

    Bengaluru, Karnataka, India Natwest Digitalx Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Join us as a Business Support AnalystIn this influential role, youll be supporting the delivery of people related and operational processes, systems and logisticsYoull be supporting the insight and analysis of key people related metrics to make sure appropriate actions are takenThis is a chance to set up a positive environment of engagement and challenge,...

  • Support Analyst

    2 weeks ago

    Bengaluru, Karnataka, India OneTrust Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    The Challenge OneTrust is seeking a Support Analyst to join our professional services team. The Support Analyst will provide ongoing product support, troubleshooting, and pragmatic solutions for the most complex and critical issues that OneTrust customers face. This position requires an outgoing, confident individual with excellent verbal and written...

  • Production Support Analyst

    2 days ago

    Bengaluru, Karnataka, India NTT DATA Global Delivery Services Ltd Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Production Support Analyst - Digital Solution Consultant Sr. Analyst Req ID: 337176 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Production Support Analyst - Digital...

  • Salesforce Support Business Analyst

    6 days ago

    Bengaluru, Karnataka, India QBID Infotech Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Job Description: Salesforce Support Business AnalystLocation: BangaloreExperience: 6–8 yearsRole Type: Full-time | Contact Person - Role OverviewWe are seeking a Salesforce Support Business Analyst with strong expertise in Sales Cloud and experience working with multiple integrated systems. This role will serve as a bridge between business stakeholders,...

  • IT Production Support Analyst

    2 days ago

    Bengaluru, Karnataka, India IQVIA Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    MDM IT Production Support Analyst Job Title: MDM IT Production Support Analyst Job Overview: The Production Support Analyst is responsible for providing technical support for production systems and ensuring the quality of software applications. This role involves troubleshooting and resolving production issues, implementing configuration changes, and...

  • Analyst - Tech Support

    14 hours ago

    Bengaluru, Karnataka, India Microland Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description:Analyst - Tech Support for the Acronis ProjectLocation:India - BengaluruCreated On:04-Oct-2022

  • Senior Business Analyst

    4 weeks ago

    Bengaluru, India CalTech IT Solution - IT Services & Consulting Full time

    Job Description Position: Business Analyst BFSI Mobile Applications Location: [On Site FWS office Bangalore] Role Overview We are seeking an experienced Business Analyst with a strong background in the BFSI domain, specializing in mortgage banking processes and mobile application solutions. The ideal candidate will gather and translate business...

  • Support Analyst

    11 hours ago

    Bengaluru, Karnataka, India Hotelhub Full time

    Job OverviewWe are looking for an enthusiast who can join our team as a Production Support Analyst to deliver outstanding incident management and corporate travel API support, ensuring a seamless experience for our hotel booking tool users.Job Responsibilities:Incident Management:Monitor, analyze, and resolve Level 1 (Sev 1) incidents with urgency and...

  • IT Support Analyst

    4 days ago

    Bengaluru, Karnataka, India Eurofins Full time ₹ 80,000 - ₹ 1,20,000 per year

    Role Objective:We are seeking a technically skilled IT Support Analyst with at least 2 years of experience in IT support and hands-on expertise in VB scripting. The ideal candidate will be responsible for diagnosing and resolving technical issues, supporting end-users, and automating tasks using VBScript to improve operational efficiency.Key...

  • Senior Engineering Support Analyst

    4 days ago

    Bengaluru, Karnataka, India Solifi Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Vacancy NameSenior Engineering Support AnalystVacancy NoVN809Job TitleSenior Engineering Support AnalystWork Location CityBangaloreAbout SolifiSolifi deliver a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our...