Guest Relationship Executive

3 weeks ago

Delhi, Delhi, India Vianaar Homes Full time

Job Title: Guest Relationship Executive

Location: New Delhi

Roles & Responsibilities:

Guest Relationship Executive role is crucial in maintaining our service standards and ensuring guest satisfaction. The key responsibilities for this position include:

  1. Managing Guest Interactions: Addressing guest concerns effectively, both pre-booking and post-booking.
  2. Inventory Management of Properties: Overseeing the inventory of all property-related items, including furnishings, amenities, and supplies, to ensure properties are well-stocked and ready for guest use.
  3. Supplier Coordination: Collaborating with suppliers and vendors to procure necessary items while ensuring cost-effectiveness.
  4. Property Upkeep: Maintaining properties to the highest standards of cleanliness, functionality, and aesthetic appeal to enhance the overall guest experience.
  5. Enforcing Upkeep Schedules: Ensuring all areas are regularly cleaned, maintained, and inspected.
  6. Managing Housekeeping Staff: Supervising and coordinating housekeeping staff activities to ensure efficient and effective cleaning operations throughout the properties.
  7. Quality Control Implementation: Assessing and enhancing the cleanliness and presentation of guest rooms and common areas.
  8. Repairs and Maintenance: Carrying out necessary repairs and maintenance as required.

Qualifications & Skills

  • Bachelor's degree in Hospitality, Hotel Management, or a related field (preferred).
  • Prior experience in guest relations, property management, or hospitality operations.
  • Strong communication and interpersonal skills.
  • Ability to manage and coordinate teams effectively.
  • Detail-oriented with strong problem-solving and multitasking abilities.

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