Launchpad Fellowship- Guest Delight

6 days ago

Delhi, Delhi, India Atlys Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description
Atlys' mission is to enable every person on earth to travel freely.

At Atlys, we believe that the path to creating a more open world is by making it efficient to travel. Travelers cite visas as the most frustrating pain point, and we're starting by automating that completely. We're looking for talented people who are interested in building the future of travel alongside us.

Building technology to increase global movement liquidity will be one of the most exciting developments in decades. If you are curious why the smartest people want to work at Atlys, read this post.

Job requirements

The
Atlys Launchpad Fellowship
is a full-time, in-office fellowship for second, final-year students and fresh graduates who want to start working and learning before their first full-time role. As a
Guest Delight Fellow
, you'll be the first point of contact for our users, helping make their visa journey smooth and stress-free.

What You'll Do

  • Core Operations: Be the voice of Atlys across calls, chats, and emails, resolving traveler queries with clarity, empathy, and speed.
  • Cross-Functional Learning: While Guest Delight is your home function, you'll work closely with Fulfilment, Product, and Compliance teams to resolve user issues and understand how the larger system works.
  • Tooling & Documentation: Accurately log conversations in our CRM, stay updated on visa policies, and use internal tools to track and resolve escalations.
  • Feedback & Improvements: Flag user pain points and suggest ways to improve our support experience and product flows.
  • Capstone Project: Take on a real-world challenge in Guest Delight, craft a solution, and present it to the leadership team.

What You'll Learn

  • Startup Immersion: Work inside a mission-driven product company transforming global travel.
  • Customer Experience Thinking: Learn how empathy, speed, and clarity directly impact user trust and delight.
  • Execution Rigor: Manage multiple support channels, prioritize under pressure, and follow through with discipline.
  • Communication & Empathy: Hone your ability to explain complex processes simply and convey care in every interaction.
  • Mentorship: Get regular feedback, 1:1 coaching, and career guidance from experienced operators.
  • Crash Course: This fellowship is your crash course in Customer Success and Product Experience, with real execution, not just theory.

Ideal Candidate

  • Second or Final-year student or recent graduate, available for a 3–6 month, in-office fellowship in Delhi (6 days a week).
  • Excellent written and spoken English; extra languages are a plus.
  • Quick learner who can pick up visa regulations and explain them in simple terms.
  • Patient, empathetic, and solution-oriented.
  • Organized, detail-oriented, and diligent with documentation.
  • Thrives in fast-paced environments and doesn't wait to be told what to do.
  • Open to all academic backgrounds: arts, commerce, sciences, engineering, and more.

Ideal Candidate

  • A full-time, paid fellowship with a monthly stipend.
  • Internship completion certificate/ letter of recommendation.
  • Direct exposure to Atlys leadership and high-performing teams.
  • Hands-on startup experience with the chance to convert to a full-time role based on performance.

If you're excited to start your career by creating delightful experiences for global travelers, apply now and be a part of the Atlys journey - simplifying travel, one visa at a time.

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