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Recruitment Specialist
4 weeks ago
- The Customer Success (CS) role is client-facing, committed to helping Shine.com database users, predominantly HR professionals and recruiters, maximize the platform's capabilities.
- The CS specialist manages client relationships and satisfaction, offering best practices and training to ensure customer success.
Ideal Candidate:
- 5+ years of experience in recruitment and client management.
- Strong verbal and written communication skills.
- Analytical and process oriented.
- Energetic, initiative-driven, and able to multitask.
- Experience collaborating across departments (Product, Technical Specialists, Marketing, Support).
- Ability to engage with senior management to understand customer needs, enhance retention, and share insights.
Daily and Monthly Responsibilities:
Client Relationship Management:
- Act as a trusted advisor, managing training, adoption, retention, and satisfaction.
- Serve as the main contact, building trust and identifying best practices.
Training and Engagement:
- Conduct online training for recruitment teams on Shine.com products.
- Drive Shine.com usage and ROI for clients.
Customer Health Monitoring:
- Maintain customer health and demo new features.
- Use a consultative approach to help clients achieve their hiring goals using the platform.
Internal Collaboration:
- Ensure timely deliverables by working with internal teams (Tech, Marketing, etc).
- Strategize for better client meetings.
Performance Analysis:
- Analyze customer satisfaction (C-Sat) trends for improvement.
- Resolve issues via calls, emails, and online meetings.
- Adhere to compliance standards.
Account Cultivation:
- Cultivate overall account and drive annual renewal.
Objectives of this Role:
- Establish a strategic advisory relationship to ensure continued value from our product.
- Develop customer success strategies and support client.
- Drive client renewals and maintain high customer satisfaction and retention.
