Client Services Representative

2 weeks ago

Delhi, Delhi, India Charlotte Full time

Location: Rajouri Garden, New Dehi

Type: Full-Time | On-Site

Welcome to Charlotte Cake Atelier – where art meets flavour Born in a home kitchen and grown into a boutique dessert brand, we create handcrafted cakes and confectionery goods that bring joy to every celebration. We're now looking for a Client Service & Admin Executive to be the heart of our daily operations—helping us manage clients, coordinate orders, and keep things running smoothly behind the scenes.

  • What You'll Do: Be the first point of contact for all client inquiries (via WhatsApp, Instagram, Phone, or E-mail)
  • Take and manage custom cake/dessert orders, ensuring all details are captured clearly
  • Coordinate order timelines and pickups/deliveries with the kitchen and logistics teams
  • Maintain customer records, update order sheets, and ensure timely follow-ups
  • Help with basic admin tasks like managing invoices, stock lists, and scheduling
  • Assist the founder in daily operations and offer warm, helpful service to clients
    • Who You Are: Friendly, organised, and people-loving—you genuinely enjoy helping others
    • Great at multitasking and keeping calm under pressure
    • Comfortable using WhatsApp, Google Sheets, email, and basic digital tools
    • Strong communication skills in English (spoken and written)
    • Prior experience in client servicing, reception, or admin roles is preferred
    • Bonus: You have an interest in baking, design, or boutique food brands
      • What We Offer: A warm, creative, and supportive work environment
      • Competitive Pay
      • Employee discounts on our sweet treats
      • Room to grow as the brand expands
        • Work Schedule:6 days a week | 9 AM – 6 PM
        • Some flexibility may be required on weekends and holidays during peak seasons

How to Apply:

Send your CV and a short note about why you'd be a great fit for Charlotte Cake Atelier to:

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