Technical customer support

3 weeks ago


Hyderabad, Telangana, India Mazenet solution Full time

Job Details:

Designation: Process Executive

Job Location: Hyderabad

Training Duration: 2-3Week

Key Responsibilities:

Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.

Maintain response and resolution speed as defined by SLOs.

Keep high customer satisfaction scores and follow quality standards in 90% of cases.

Use existing knowledge base to provide a customer facing root cause assessment.

Provide customer facing bug progress summary using available tools and platforms.

Handle escalations raised by customers and partners.

Handle consults from the lower tier to assist in case resolution.

Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Eligibility Criteria:

2020 &2021&2022& 2023(ALL UG)

Consistent academic record of 60% in 10th, 12th, UG.

Maximum of 2 years of gap in education and not beyond.

0-1 year experience candidates.

Strong written and verbal communication.

Knowledge of Googles ad product.

Excellent probe problem-solving analytical skills, combined with impeccable business judgement and industry knowledge


  • Technical Support

    3 weeks ago


    Hyderabad, Telangana, India FRUGE IT SERVICES Full time

    Company OverviewFRUGE IT SERVICES is a consulting company that specializes in IT solutions. With a team of 50 employees, we provide a wide range of services to our clients. Our company is known for delivering high-quality solutions and exceptional customer service.Job OverviewFRUGE IT SERVICES is seeking a dedicated and highly skilled Technical Support...

  • Technical Support

    3 weeks ago


    Hyderabad, Telangana, India ECS | Enterprise Change Specialists Full time

    Job Summary We are looking for a skilled Contact Center Technical Support Engineer with deep expertise in contact center technologies to support the seamless operation of customer service platforms. This role requires diagnosing, troubleshooting, and resolving technical issues across various systems, including IVR, workforce management, quality management,...


  • Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    We are seeking a skilled Customer Support Analyst to enhance our technical support services. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.Responsibilities:Respond to customer inquiries and provide technical support via multiple communication...


  • Hyderabad, Telangana, India Oracle Full time

    Job OverviewThe role of Technical Support Analyst at Oracle involves providing technical support to customers using the Oracle Hospitality Suite across North America, EMEA, and Asia-Pacific. This position is responsible for handling complex customer scenarios, documenting solutions, and resolving product-related technical issues experienced by...


  • Hyderabad, Telangana, India Artech Infosystems Private Limited Full time

    Job DescriptionDescriptionWe are seeking a skilled Customer Support Analyst with 1-6 years of experience to join our team. The ideal candidate will have a proven track record of providing exceptional customer service and support, as well as a strong technical background.Responsibilities- Respond to customer inquiries and provide technical support via phone,...


  • Hyderabad, Telangana, India Tata Consultancy Services Limited Full time

    Tata Consultancy Services Limited is seeking a skilled Technical Support Agent to join our team. As a Technical Support Agent, you will be responsible for providing technical assistance to our customers via phone, email, or chat.The ideal candidate should have excellent communication skills, both written and verbal, as well as experience in troubleshooting...

  • Customer Support

    2 hours ago


    Hyderabad, Telangana, India Winx Consulting Services Full time

    Job DescriptionJob Title:Customer Support & Technical Process - International Voice ProcessLocation:HyderabadSalary:2.2 LPA - 5.5 LPAExperience:Freshers & Experienced Candidates EligibleJob Description:We are hiring for anInternational Voice ProcessinCustomer Support & Technical Processfor our esteemed clients in Hyderabad. If you haveexcellent communication...


  • Hyderabad, Telangana, India Cendyn Full time

    The Technical Support Specialist is part of the Cendyn Global Customer Support team. This team provides support for Cendyn products internationally, ensuring availability and uptime by providing technical, non-technical, and functional assistance to high-value clients.Key ResponsibilitiesHandle complex service delivery issues with Cendyn-specific software...


  • Hyderabad, Telangana, India SKS Enterprises Full time

    Position Name : Technical Support Specialist Location : Hyderabad Experience Range : 3 - 6 years Job Description : Responsibilities : - Provide timely and accurate technical support to customers via phone, email, chat, and other communication channels. - Diagnose and resolve customer technical issues, escalating complex problems to senior support or...


  • Hyderabad, Telangana, India HARMAN India Full time

    Job DescriptionAbout Us:HARMAN India is a dynamic and innovative company dedicated to delivering exceptional customer experiences.Job Title:Senior Customer Advocate - Technical Support Expert.Job Summary:We're seeking a seasoned Senior Engineer to join our team as a Subject Matter Expert for customer support. This role requires a strong technical background...


  • Hyderabad, Telangana, India Tungsten Automation Full time

    Job DescriptionJob PurposeThe Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires...


  • Hyderabad, Telangana, India Vitel Global Communications Full time

    Role: Technical Support Engineer. Experience: 1 to 3 years. Shift: 7:30 pm to 4:30 am IST. Working Days: 5 days per week. Location: Begumpet, Hyderabad. Mode: WFO. Job Summary: Vitelglobal Communications is seeking a dedicated and experienced Technical Support Engineer to join our team in Noida. In this role, you will be responsible for providing technical...


  • Hyderabad, Telangana, India HARMAN India Full time

    Job DescriptionCompany Overview:HARMAN India is a leading company in the tech industry, providing innovative solutions to customers worldwide.Job Summary:We are seeking an experienced Senior Engineer who will serve as a subject matter expert for customer support. The ideal candidate will have a strong technical background and excellent communication skills...


  • Hyderabad, Telangana, India Redwood Software Full time

    Company Overview:At Redwood Software, we empower our customers with cutting-edge automation solutions. Our team of experts unleashes human potential by delivering seamless support experiences.Job Description:We are seeking a highly motivated Technical Support Trainee to join our energetic team. As a key member of our technical support department, you will...


  • Hyderabad, Telangana, India ServiceNow Full time

    Technical Support Engineer - Service Management In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform. A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India C1 Full time

    Manager- Technical SupportVOIP, Contact Center and Data NetworkingExperience/Skills Required:Overall work-experience of 10+ years, Strong people management expertise of at least 4 - 5+ years in technical support management roles.Strong Experience in managing technical support professionals.Experience with support tools and phone systems.Excellent written and...


  • Hyderabad, Telangana, India ADCI HYD 16 SEZ Full time

    The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts. The German Customer Support Associate acts as the primary interface between AbeBooks and...


  • Hyderabad, Telangana, India Kofax Full time

    Job Purpose:The Technical Support Engineer is responsible for providing business critical technical support to partners, highly-skilled customers, IT and functional staff, including Database Administrators, System Administrators, IT Managers and Directors, line-of-business Managers and Financial Controllers. In addition, the position requires frequent...


  • Hyderabad, Telangana, India ServiceNow Full time

    Technical Support Engineer - Service ManagementIn this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the Service Now software and platform.A successful candidate will be committed to providing amazing customer support...


  • Hyderabad, Telangana, India Amazon Full time

    The AbeBooks Customer Support (CS) team operates with a focus on Seller Support Operations (SSO). In SSO, we support sellers with technical issues related to inventory and order management, tax and compliance, processing orders, and maintaining their AbeBooks accounts.The German Customer Support Associate acts as the primary interface between AbeBooks and...