Jira Administrator

4 weeks ago

Bengaluru, Karnataka, India ThoughtFocus Full time

About the Company

ThoughtFocus helps forward-looking companies and organizations in the financial services, manufacturing, and higher education/public services sectors innovate and achieve a better future faster. Clients rely on ThoughtFocus for domain expertise, innovation, modernization, and the creative use of emerging technologies. Dedication to client success, deep expertise in leading capabilities in business and technology transformation has been the cornerstone for success to our people, clients, partners and the planet. The world's most innovative and valuable companies work with ThoughtFocus for their transformation journeys.

With headquarters in the U.S., the company has more than 3,000 employees in locations spread across five countries.

For more information, please visit the company website

JIRA Administrator

Experience - 5 to 10 Years

Job Description:

Key Responsibilities:

  • Administer, configure, and maintain Jira Software and Confluence across multiple projects and departments.
  • Currently setup only for IT, will require review of existing platform and develop a plan to onboard business teams for using Work Management and Confluence
  • Gather requirements and design custom workflows, permission groups, dashboards, and reports for business teams.
  • Ongoing management of user access, groups, and space/project permissions across the Atlassian/Jira ecosystem.
  • Define user groups in Jira and Confluence – not everyone should see everything? How will provisioning rules work?
  • Monitor system performance, perform regular audits, and ensure data integrity and compliance with best practices
  • Work with development, DevOps, and project management teams to ensure Atlassian tools are aligned with business needs.
  • Train end-users and develop internal documentation, best practices, and governance standards.
  • Manage and monitor licensing.

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