Customer Support Executive

3 weeks ago

Varanasi, India HNR Tech Full time

Job Brief:

We are a team of driven and passionate colleagues who strive for top quality. A performance-driven work culture through collaborative review and feedback. Exposure to complex & and challenging projects within an international context.

As a Customer Support- Chat & Email at HNR Tech, you will be responsible for guiding customers through their inquiries while delivering top-tier customer service with every interaction.


Technical & Non-Technical Skills:

  • Microsoft Office
  • Communication skills


Responsibilities:

  • 100% self-learner and motivated.
  • Has worked for a US-based process, preferably, for a minimum of 30 months or more.
  • Extremely strong vocal & and written English communication skills.
  • Preferred education background as 10+2+3 throughout English Medium. Must have Excel, Word, PowerPoint, and the ability to solve analytical issues.
  • Ability to make independent decisions & and meet stringent deadlines.
  • Analytical mind & and attention to detail.
  • Adherence to quality and compliance guidelines.
  • Previous experience in sales, customer service, or a related field is preferred.
  • Familiarity with CRM systems and online chat tools is a plus.
  • Must be dedicated, on time, and have a great ability to multitask as well as handle a large volume of incoming orders/chats, within our contact center.
  • Available any 5 days a week and during peak seasons such as Black Friday/Thanksgiving week.
  • Experience in a high-volume environment is preferred.


Requirements:

  • Engage with customers via live chat, emails responding to inquiries promptly and professionally provide accurate and detailed information about our products and services.
  • Assist customers in making purchasing decisions by understanding their needs and offering suitable recommendations.
  • Process orders and manage customer interactions efficiently.
  • Handle multiple chat & email conversations simultaneously while maintaining a high level of accuracy and service quality.
  • Address and resolve customer concerns or issues with a focus on customer satisfaction.
  • Collaborate with other team members to share insights and improve sales strategies.
  • Meet or exceed individual and team sales targets.
  • Keep detailed records of customer interactions and follow up as necessary.


Work Hours:

  • US Shift Timing
  • 5:30 pm to 7:30 am IST ( Any 9 hours )
  • Daylight Saving: 6:30 pm to 8.30 am IST ( Any 9 hours )


Job Location:

  • Vasai, Mumbai, Maharashtra ( Onsite )
  • Headquarters located in Matunga, Mumbai, Maharashtra, India.


Benefits:

  • Inclusive Health Package
  • Flexible Working Style
  • Diversity and Inclusion
  • Learn And Grow
  • Balanced Working Life
  • Flexible work hours
  • Health Insurance
  • Any two consecutive days off. ( We operate 24/7)


Equal Opportunities Statement:

HNR Tech is deeply committed to creating a workplace and global community where inclusion is not only valued but prioritized. We’re proud to be an equal-opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit-based or legally protected grounds.


Industry:

IT Services and IT Consulting


Employment Type:

Full-time

  • Customer/Sales Support Executive

    3 days ago

    Varanasi, India Gemeria Hair Full time

    Job Title: Customer/Sales Support Location: On-site (E-23, EPIP, Surajpur Kasna Road, UPSIDC, Industrial Area Site-5, Greater Noida 201308) Job Type: Full-Time Brand: Gemeria Hair About Us: Gemeria Hair is a premium luxury brand offering high-quality human hair extensions, wigs, and toppers. We serve clients across India and internationally, delivering not...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    2 weeks ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    2 weeks ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Customer Support Executive Jobs For Higher Secondary Freshers

    1 week ago

    Varanasi, India Jet Fly Airways Full time

    Position Summary:We are seeking a dedicated and customer-focused Customer Support Representative to join our team. In this role, you will serve as the first point of contact for our customers, helping them resolve issues, answer questions, and ensure a positive experience with our products/services. Key Responsibilities:Respond to customer inquiries via...

  • Customer Care Executive

    2 weeks ago

    Varanasi, India DS Research Full time

    Customer Care Executive Varanasi We are looking for a friendly and professional Receptionist to join our team at D.S. Research Centre. As a Customer Care Executive , you will be the first point of contact for our patients and visitors, and will play a critical role in providing exceptional patient service. Responsibilities: Welcoming patients and...

  • Customer Relations Executive

    3 days ago

    Varanasi, India MV Infra Full time

    We need skilled Customer Relations Executives having good communication skills. Graduate/ UG both may apply. Female Preferred Skills: Strong Communication skills, Basic computer, MS-Office, Presentation skills, punctual and professional. This job offers good salary+ Insentives **Job Types**: Full-time, Regular / Permanent **Salary**: ₹8,086.00 -...

  • Customer Service

    4 weeks ago

    Varanasi, India hotsourced Full time

    About the Company We are the UK’s fastest-growing car care marketplace, dedicated to helping car owners maintain their vehicles with unmatched convenience. With over 10,000 satisfied customers, our mobile partners deliver top-notch services directly to our clients. Following a successful investment round, we're expanding our team to support our ambitious...

  • Erp Support Analyst

    4 weeks ago

    Varanasi, Uttar Pradesh, India Technip Energies Full time

    About Technip Energies At Technip Energies we believe in a better tomorrow and we believe we can make tomorrow better With approximately 15 000 talented women and men we are a global and leading engineering and technology company with a clear vision to accelerate the energy transition Designing and delivering added value energy solutions is what...

  • Customer Support Excutive

    1 week ago

    Susuwahi, Varanasi, Uttar Pradesh, India ROOMLELO Full time

    **Customer Support Representative** Customer Support Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems. They speak with customers, listen to them gain a better understanding of their needs, and offer possible solutions. Customer Support Representative Job Description We...

  • Chef Executive Support

    1 week ago

    Varanasi Railway Colony, Varanasi, Uttar Pradesh, India Kontempore Research & Analytics Pvt. Ltd. Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Experience: 1-4 yearsEmployment type: third partyLocation: Kanpur, Bareilly, Varanasi, Moradabad, AgraMode: on-siteJob SummaryWe are looking for a passionate and skilled Chef – Executive Support (Technical) to provide culinary expertise, product demonstrations, and technical support for a renowned chocolate company's customers in Tier 2 and Tier 3 cities...