Erp Support Analyst

4 weeks ago

Varanasi, Uttar Pradesh, India Technip Energies Full time

About Technip Energies At Technip Energies we believe in a better tomorrow and we believe we can make tomorrow better With approximately 15 000 talented women and men we are a global and leading engineering and technology company with a clear vision to accelerate the energy transition Designing and delivering added value energy solutions is what we do If you share our determination to drive the transition to a low-carbon future then this could be the job for you We are currently seeking Senior Executive HRIS to join our team based at Noida Global Business Services India At Technip Energies we are continually looking for ways to become more efficient and ways to improve our quality customer focus and cost competitiveness The Global Business Services GBS organization is key to executing this strategy by standardizing our processes and centralizing our services Our Vision A customer-focused cost-efficient innovative and high performing organization that drives functional excellence GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting Human Resources Business Functional Support Procurement and Legal Our services fit our global organization and allow us to focus on business strategy and priorities GBS also maintains continuous improvement plans to enhance our customer-oriented service culture About the Job Single Point to receive all SNOW tickets and SNOW Catalogs request Provide Immediate Response to end user Performing first line ticket qualification validation and updating with required information as necessary before routing ticket Update Incident and Request with all relevant Information Providing incident resolution on Oracle Cloud Fusion SAAS application and all interfaces to this system Manage and resolve simple or semi simple Incident Routing tickets to analyst and teams for efficient incident resolution or request management Manage all role access provisioning or deprovisioning request or incidents Coordinate technical tasks and deliverables for Oracle Cloud Fusion SAAS and related technology projects Maintain ownership of incidents to ensure that they are closed within SLA and to agreed quality measures Follow-Up with System Analyst and All external parties on P1 Incident

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