Software Configuration Management Specialist

4 weeks ago

Mumbai, Maharashtra, India GEP Worldwide Full time

About the Role:

We are looking for a Software Configurator to join our Software Presales team. In this role, you will work closely with internal teams to configure software applications based on business needs. You will help plan, maintain, and manage different software instances used by the team. This role also supports partner teams by helping troubleshoot configuration-related issues and ensuring the system is running smoothly for demos, testing, and client discussions.

Key Responsibilities:

  • Configure the software platform based on business use cases and internal team requirements.
  • Set up, plan, and manage multiple software instances (e.g., for demos, testing, or client-specific needs).
  • Support Sales, Product Management, and Client Delivery teams during the presales cycle with configuration-related needs.
  • Help troubleshoot and resolve issues faced by internal users or partners using configured instances.
  • Collaborate with developers, product owners, and presales consultants to ensure configurations are accurate and aligned with goals.
  • Maintain documentation and version control of configurations across environments.
  • Participate in internal planning calls and begin working with external partners on a case-by-case basis.
  • Perform other related support tasks as required.

Requirements:

  • Bachelor's degree, preferably in an area with an analytical or technical focus.
  • 2–5 years of relevant experience in software configuration, presales support, or a related technology environment.
  • Good understanding of procurement processes such as Source-to-Pay (S2P) and Procure-to-Pay (P2P).
  • Familiarity with platforms like GEP, Coupa, Ariba, Ivalua, or Zycus is a plus.
  • Experience managing multiple tasks and working in a fast-paced, cross-functional environment.
  • Strong troubleshooting skills and a proactive mindset.
  • Excellent communication and collaboration skills.
  • Willingness to work in a hybrid setup, with at least 3 days in office per week.

Preferred Skills (Nice to Have):

  • Prior experience configuring enterprise procurement or workflow-based platforms.
  • Familiarity with software release cycles, version control, or configuration best practices.

Exposure to working with presales, consulting, or customer success teams.

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