Assistant Manager

4 weeks ago

Chennai, Tamil Nadu, India Policybazaar Full time

Role & responsibilities

  • Responsible for managing the operations seamlessly and timely SLA delivery along with
  • maintaining high levels of employee and customer satisfaction
  • Tele-Sales, B2c Outbound Sales , Managing the Contact Center
  • Establish and Manage Relationships / Engagement with the Clients.
  • Oversight of team organizes resources, sets goals, call out strategy from Executives and client
  • on a day to day basis, reporting responsibilities
  • Managing day to day Sales targets (B2C Sales)
  • Responsible for following agreed governance model, escalation & communication plan
  • To ensure team members achieve agreed standards in relation to their job assignments.
  • To ensure training of new staff on the corporate policy rules to be adhered to
  • To ensure that the buddy system is put in place to maintain the operation with minimal
  • disruption in times of annual leave/sick leave/study leave and daily working hour schedules
  • To monitor and document work schedule of staff and absences.
  • Build strong partnership with the client by growing and nurturing the existing relationships to
  • ensure operational cohesion & effective foundation for future growth
  • Taking weekly and monthly calls with clients to understand the expectations from the teams and
  • provided updates

Preferred candidate profile

  • Must Have experienced into B2C Telesales
  • Must Have expereinced into Contact Center Handling
  • Team Size should be 50+
  • Candidate can join ASAP

Perks and benefits

Unlimited Incentives Flexi Benefits

Medical Insurance

How to Apply

Interested candidates can share their updated CV at or WhatsApp at 9069719390 Along with the following details

  • Total Experience
  • Current CTC
  • Expected CTC
  • Notice Period
  • Team Size
  • Age
  • Reason for Change
  • Current Location

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