DigiLantern - Client Account Manager
1 week ago
Designation: Client Account Manager.
Experience: 2-5 years
Job Location: Noida, Sector 3
Job Purpose:
- The Account Manager is responsible for the overall growth of the account and managing all stakeholders associated with the account internally as well as externally.
Job Description:
- Client Relationship Management: Penetrating the given account & continuing to engage and spread awareness via regularly meeting the client with or without Superior and enhancing the engagement further.
- Building and maintaining strong, long-lasting customer relationships.
- Market Research: Collect Intelligence on the clients, their market, competitors & industry to clients and manage client Satisfaction.
- Delivery Management: requirement gathering, summarizing, clarifying queries, timely submission & follow-up on closure.
- Track Contract signing, Agreement receipt & overdue collections, etc.
- Submit Periodic Report: Submit Weekly Reports & Dashboard: Overdue Payments and Collection.
- Works alongside business leaders in closing sales by building rapport with existing accounts; explaining product and service capabilities; overcoming objections; preparing contracts.
- Contributes information to market strategy by monitoring competitive products and reactions from contacts/leads in the prescribed account.
- Operating as the lead point of contact for any matters specific to the assigned account.
- Liaise with cross-functional internal teams (including Technology, SEO, Social Media, Content Teams etc.) to improve the entire Account Management process.
- This position may require occasional travel.
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors in the respective account.
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