Customer Support Specialist

4 weeks ago

Pune, Maharashtra, India Jeeva AI Full time

Please note: This is an on site position in Kharadi, Pune.

Timings : 6:30 PM - 3:30 AM

Remote/Hybrid options are not available

We're a fast-growing AI startup with a fast-paced, ambitious culture. Our team often works long hours (at times 12 hours a day, 6 days a week), similar to other high-growth tech companies. If you thrive in this kind of environment, we'd love to hear from you

About Jeeva.AI

Jeeva AI is a superhuman Agentic AI that takes the grunt work out of sales, autonomously discovering and enriching high intent leads, crafting hyper personalized outreach, managing smart follow-ups, and handling objections so your reps focus on what they do best: closing deals.

Trusted by 500+ B2B companies to generate over $50 M in pipeline, Jeeva delivers a consistent 24/7 revenue engine and gives you 50 qualified prospects free during your demo.

As a dynamic startup we are backed by Alt Capital (founded by Jack Altman & Sam Altman), Marc Benioff (CEO Salesforce), Gokul (Board Coinbase), Bonfire (investors in ChowNow), Techstars (investors in Uber), Sapphire (investors in LinkedIn), Microsoft with $4.5M ARR in just 9 months after launch, we're not just growing - we're thriving and making a significant impact in the world of artificial intelligence.

Role & Responsibilities:

  • Respond promptly and effectively to customer inquiries via chat, email, and support tools (Intercom)
  • Troubleshoot and resolve technical or usage issues, escalating to product or engineering as needed
  • Document and categorize issues to help improve product support and inform internal teams
  • Maintain a knowledge base of FAQs, how-to guides, and tutorials to empower users to self-serve
  • Track support metrics (response time, resolution rate, CSAT) and look for ways to improve
  • Work closely with the product and engineering teams to relay bugs, feature requests, and usability issues
  • Proactively identify recurring customer pain points and suggest process or product improvements
  • Contribute to onboarding and retention initiatives by offering helpful guidance during key user milestones

What you bring:

  • 3+ years of experience in customer support, technical support, or a similar role—preferably in a SaaS or tech startup
  • Strong communication skills, both written and verbal—with a clear, empathetic, and professional tone
  • Comfort with technical troubleshooting and familiarity with SaaS products or platforms
  • Experience with support tools like Intercom would be a added advantage
  • Ability to stay calm under pressure and manage multiple conversations or tasks simultaneously
  • A natural curiosity and drive to understand products deeply and help others do the same
  • A proactive mindset—you don't just fix issues; you help prevent them

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