Care Associate

3 weeks ago

Mumbai, India Amaha Full time

About Amaha

Welcome to Amaha, where we’re redefining mental health care Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions.

With a dedicated team of over 150 experts, we’ve delivered more than 100,000 therapy sessions in 15+ languages across 600+ Indian cities. Our award-winning Amaha app offers 600+ self-care tools and resources, impacting the lives of over 5 million people globally. We also support workplaces and colleges with customized emotional well-being programs, reaching over 700,000 individuals.

In 2022, we expanded our reach by acquiring the Child and Adolescent Mental Health Institute, Children First, allowing us to provide holistic care for families and communities. Join us as we continue to grow and innovate in the mental health space



About the Role

We are looking for a Care Associate to manage the overall journey of our B2C users.

Our ideal candidate will be passionate about using analytical skills to identify problems, find solutions, and improve relationships. They will build a trusted and strategic advisor relationship to help drive the continued value of our products and services. Collaborate effectively with cross-functional leaders internally to deliver consistently excellent customer experiences.



Key Responsibilities

  • Cultivating solid relationships with clients through the provision of exceptional service
  • Maintaining an accurate record of all existing clients & deliverables
  • Responding to client inquiries in a timely and professional manner
  • Managing all incoming data files from clients
  • Reviewing data for inconsistencies or anomalies & communicating with clients about data changes or requirements
  • Preparing detailed reports for management and other teams by analyzing and interpreting data
  • Liaising with internal cross-functional teams to fulfill client expectations



Skills & Qualifications

  • Graduate from a reputed institution
  • 0 to 1 years of relevant work experience
  • A user-first mindset
  • Excellent verbal and written communication skills
  • High attention to detail
  • Ability to work independently and flexibly
  • Ability to work exceptionally in a team & work across diverse teams
  • Exceptional organizational skills
  • Drive to innovate & add value
  • Ability to work well under pressure and meet deadlines



What is it like working at Amaha?

The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get the chance to contribute to a thriving start-up providing mental health solutions to millions of Indians This includes:

  • Working on multiple exciting projects
  • The chance to work with real innovators and leaders in the field
  • Working in a supportive, collaborative, and entrepreneurial atmosphere
  • Working with people who believe in hard work, sustainability, and ownership
  • Being part of a work culture that is driven by creativity and excellence



Our team is (mostly) young, energetic, the best at what they do, and growing every day.

You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.

If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time

This is a full-time and hybrid role, based in Mumbai.

  • Associate Dentist

    4 days ago

    Mumbai, Maharashtra, India Khushi dental care Full time

    **Exciting Opportunity for Dentists at Khushi Dental Care!** **Khushi Dental Care**, a well-established dental clinic located near Mira Road, Bhayander, and Naigaon, is expanding its team! We are seeking both fresh and experienced dentists who are passionate about delivering exceptional dental care. **Position**: Associate Dentist **Location**: Near Mira...

  • Care Associate

    4 weeks ago

    Mumbai, India Amaha Full time

    About AmahaWelcome to Amaha, where we’re redefining mental health care! Founded in 2016 by the visionary Dr. Amit Malik and social entrepreneur Neha Kirpal, Amaha (formerly InnerHour) is on a mission to create a supportive mental health ecosystem. We provide comprehensive treatment and care plans for a variety of mental health conditions, including...

  • Customer Care Associate

    2 weeks ago

    Powai, Mumbai, Maharashtra, India Opt4Solution Full time

    **Position: Customer Care Associate** **Location**: Powai (Work from Office) **Gender Preference: Female** **Salary**: Approx. ₹18,000 per month **Education**: Graduate **Experience**: 6 months - 1 year in a similar role **Language** **Requirement**: Fluent in English and proficient in Hindi **Skills Required: -** Basic computer...

  • Customer Care Associate

    2 weeks ago

    Powai, Mumbai, Maharashtra, India Opt4Solution Private Limited Full time

    **Position: Customer Care Associate** **Location**: Powai (Work from Office) **Gender Preference: Female** **Salary**: Approx. ₹18,000 per month **Education**: Graduate **Experience**: 6 months - 1 year in a similar role **Language** **Requirement**: Fluent in English and proficient in Hindi **Skills Required**: - Basic computer knowledge Excellent...

  • Customer Care Associate

    4 days ago

    Mumbai, India Bayleaf HR Solutions Private Limited Full time

    Designation - Customer Care Associate Location - Mumbai, Hyderabad Qualification - Graduate with minimum 1 year Experience Job summary-Outbound calling activity involves cross selling to existing set of customers and also converting new to bank leads getting generated via various digital campaigns. **Responsibilities**: - Meeting daily calling...

  • Associate / Deputy Consultant in Critical Care

    5 days ago

    Mumbai, Maharashtra, India Mega Hr Consultant Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    About HospitalOne of the most renowned hospital of Mumbai. We have an opening for the position of Associate / Deputy Consultant, in Critical Care. Kindly share this opportunity with your friends and colleagues. Required Candidate profileWe have multiple opening and salary will very as per the experience, current salary & Designation. IDCCM or FNB...

  • Customer Care Associate

    10 hours ago

    Navi Mumbai, India Work Benches Technologies Full time

    **Position**: Customer Care Associate **Responsibilities**: - Respond to customer inquiries via phone, having exceptional communication skills. - Swiftly and courteously address customer issues, aiming for complete resolution. - Gather valuable insights through customer feedback to contribute to our continuous improvement efforts. **Requirements**: -...

  • Customer Care Associate

    2 weeks ago

    Navi Mumbai, India Work Benches Technologies Full time

    _**We are hiring for Customer Care Associates !!!**_ - **Open to FRESHERS & EXPERIENCED !!!**_ **Location - **_**Ghansoli, Navi Mumbai, Maharashtra**_ **Responsibilities -** - Providing concise and coherent instructions to customers, facilitating the resolution of their concerns and queries effectively. - Conduct surveys to gather invaluable feedback from...

  • Customer Care Associate

    1 week ago

    Ghansoli, Navi Mumbai, Maharashtra, India TELSTRA GLOBAL BUSINESS SERVICES Full time

    **Job Title**:Customer Care Associate **Location**: Ghansoli, Navi Mumbai **Responsibilities**: - Handle customer queries - Provide product and service knowledge to customers - Take/cancel orders - Record details of complaints - Maintain positive customer relationships **Skills**: - Communication skills **Qualifications**: - H.S. (12th) pass or any...

  • Finance associate

    2 weeks ago

    Mumbai, India Raksha Foundation Full time

    About UsRaksha Animal Welfare & Children Education Center, part of the Raksha Foundation, is dedicated to transforming lives through compassionate care for stray animals and quality education for underprivileged children in Mumbai. Our dual mission focuses on providing medical care, sterilization, and vaccination for stray dogs and cats, alongside empowering...