Manager - Jewellery Sales Operation and Customer Service (10+ Years)
1 week ago
Our client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic team. We are seeking a highly experienced Manager – Sales Operations to lead and oversee the end-to-end sales operations for global markets. This role requires strong leadership, export market experience, operational excellence, and the ability to collaborate with cross-functional teams to ensure seamless order execution and customer satisfaction. Job Title: Manager - Sales Operation Education: Graduate / Postgraduate Experience: 10+ Years (Jewellery export industry preferred) Location: Seepz, Andheri E, Mumbai Working Days: Mon-Sat Responsibilities: 1. Order & Inventory Management: Lead the full cycle of international order processing, planning, and execution. Oversee coordination with production, planning, QC, and logistics to ensure timely order fulfillment. Review and optimize inventory planning to avoid shortages or overstock situations. 2. Sales Operations Leadership : Manage and mentor a team of sales coordinators/executives. Build effective sales operations processes and ensure timely communication between teams. Align product offerings, pricing, and specifications with market requirements. 3. Data Analytics & Business Reporting: Analyse sales performance, product trends, and market data to support strategic decisions. Develop and maintain dashboards, MIS reports, and sales forecasts. Present insights and recommendations to management for business planning. 4. Client Relationship & Account Management: Act as a senior point of contact for international clients. Handle escalations, customer queries, and post-sales follow-up professionally. Drive customer satisfaction, retention, and long-term relationship building. 5. Compliance & Export Documentation: Oversee export documentation, customs requirements, and compliance with international standards. Ensure accuracy in shipping documents, certifications, and regulatory paperwork. 6. Process Improvement & Efficiency: Identify gaps in operational workflows and implement improvements. Lead initiatives to automate processes and enhance efficiency. Reduce operational delays, errors, and costs through strategic planning. Key Requirements: 10+ years of experience in Sales Operations, preferably in jewellery or export-driven industries. Strong understanding of global market operations, export documentation, and supply chain processes. Excellent leadership, team management, and stakeholder coordination skills. Analytical mindset with proficiency in Excel, MIS, and ERP systems. Strong communication, problem-solving, and decision-making abilities.
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Mumbai, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Mumbai, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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mumbai, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Mumbai Metropolitan Region, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Mumbai Metropolitan Region, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Mumbai, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Mumbai Metropolitan Region, India Hireginie Full timeOur client is a leading diamond jewelry manufacturing unit based in Andheri Seepz, Mumbai. We take pride in our commitment to crafting exquisite diamond jewelry pieces, catering to both domestic and international markets. With a focus on precision, creativity, and quality, we are seeking a highly skilled and experienced Jewellery designer to join our dynamic...
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Jewellery Sales Consultant
2 days ago
Mumbai, Maharashtra, India TYAANI JEWELLERY LLP Full timeWe are looking for Jewellery Sales Consultants who will deliver the brand 'Tyaani' and 'The Tyaani experience' to our customers.Engaging with customers to understand their requirements, consult them with the best suited products. Promoting sales.Guiding customers through the purchasing process, including explaining product features and design, pricing, and...
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Sales Executive
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Mumbai, Maharashtra, India Star Jewellery Full timeCompany DescriptionEstablished in 1998, Star Jewellery is a prestigious division of Star Rays, renowned for its exceptional diamond expertise and artisanal craftsmanship. Headquartered in Mumbai and with operations in Surat, the global hub of diamond cutting, the company creates elegant, bespoke jewellery collections featuring De Beers diamonds. Each piece...
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Mumbai, Maharashtra, India 3 Souls Jewellery Full timeJob Requirements & Responsibilities:Smart, fluent in English, and highly knowledgeable about diamond jewellery quality.Answering phone queries and providing excellent customer care service.Taking orders and processing transactions accurately.Building rapport with customers to understand their preferences and needs.Assisting customers in selecting jewellery...
