Client Relations Specialist
3 weeks ago
Location: Gurgaon Department: Client Relations Reports To: MD Office Job Overview: We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle, overseeing communication and support processes, and collaborating with internal teams to deliver exceptional service. This role requires a blend of strategic thinking, problem-solving, and interpersonal skills. Key Responsibilities: Collaboration with Internal Teams: Work closely with sales, account management, and product teams to ensure client needs are prioritized and met. Provide feedback to internal teams based on client input, helping to shape future service offerings and improvements. Client Relationship Management: Serve as the primary point of resolution for key clients, building and maintaining long-term relationships. Understand client needs, expectations, and business objectives, ensuring they align with company offerings. Proactively engage with clients to identify opportunities for upselling or cross-selling additional services. Address client concerns promptly and effectively, ensuring issues are resolved in a timely manner. Client Support: Oversee the client onboarding process, ensuring a smooth transition and clear communication between departments. Provide regular updates and status reports to clients, ensuring transparency and confidence in our services. Coordinate with internal teams (sales, support, operations) to ensure the timely and successful delivery of services. Client Retention & Delight: Conduct regular client check-ins, surveys, and meetings to assess satisfaction levels and gather feedback. Develop and implement strategies to improve client satisfaction, loyalty, and retention rates. Track client performance and service delivery metrics, addressing any discrepancies or challenges. Reporting & Analysis: Prepare and present detailed reports on client relationships, engagement levels, and feedback. Analyze trends and data to identify opportunities for enhancing client relationships and service offerings. Contract Renewals & Negotiations: Assist clients with contract renewals, negotiations, and any adjustments to service agreements. Ensure all contractual obligations are being met and identify areas for potential growth or improvement. Qualifications & Skills: Education: Bachelor’s degree in Business Administration, Marketing, Communications, or related field (preferred). Masters preferred. Experience: Minimum of 3-4 years of experience in client relationship management, account management, or customer service. Previous experience in dealing with high-profile niche clientele in sectors like gifting, merchandising, event management, hospitality etc. Skills: Excellent interpersonal and communication skills (both verbal and written). Strong problem-solving abilities with a client-focused mindset. Ability to manage multiple clients and priorities simultaneously. Proficiency in CRM software (e.g., Salesforce, HubSpot) and MS Office Suite. Strong negotiation and conflict-resolution skills. Personal Attributes: Ambitious, Self-motivated and proactive. Passion for delivering excellent service. Detail-oriented and highly organized. Ability to work well under pressure and handle difficult situations with professionalism. Desirable Qualifications: Knowledge of gifting and merchandising trends and best practices. Experience in interacting with HNIs, high-profile, niche clientele.
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Client Relations Specialist
3 weeks ago
Gurgaon Division, India Talent Sutra Full timeLocation: GurgaonDepartment: Client RelationsReports To: MD OfficeJob Overview:We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...
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Client Relations Specialist
3 weeks ago
Gurgaon Division, India Talent Sutra Full timeLocation: GurgaonDepartment: Client RelationsReports To: MD OfficeJob Overview:We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...
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Client Relations Specialist
2 days ago
Gurgaon, Haryana, India Talent Sutra Full timeLocation: Gurgaon Department: Client Relations Reports To: MD OfficeJob Overview:We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...
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Client Relations Specialist
3 weeks ago
Gurgaon, India Talent Sutra Full timeLocation: Gurgaon Department: Client Relations Reports To: MD OfficeJob Overview:We are seeking a highly motivated and skilled Client Relations Manager to foster and maintain strong relationships with our clients, ensuring their needs are met while maximizing delight and retention. The ideal candidate will be responsible for managing the client lifecycle,...
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Client Relations
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Gurgaon, Haryana, India The Privee Group Full timeClient Communications & Team ManagerLocation: Gurugram, IndiaJob Type: Full-timeRole Overview:The Privee Group is looking for a Client Communications & Team Manager to act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution...
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Client Relations
6 days ago
Gurgaon, Haryana, India The Privee Group Full timeClient Communications & Team ManagerLocation:Gurugram, IndiaJob Type:Full-timeRole Overview:The Privee Group is looking for aClient Communications & Team Managerto act as the bridge between clients and the internal creative team. This role requires excellent communication skills, project management expertise, and the ability to ensure seamless execution of...
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Client Acquisition Specialist
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Gurgaon, Haryana, India Orage Technologies Full timeClient Acquisition Specialist - Unlock New Opportunities with Orage TechnologiesWe are looking for a skilled Client Acquisition Specialist to join our team. The successful candidate will be responsible for identifying and acquiring new BPO clients across voice, non-voice, and blended processes.Key Responsibilities:Conduct market research to identify...
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Client Solutions Specialist
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Gurgaon, Haryana, India Rockwell Automation Singapore Full timeWe are looking for a skilled Client Solutions Specialist to join our team at Rockwell Automation Singapore.About the RoleThis role involves working closely with clients to understand their business needs and develop tailored solutions to meet those needs. The ideal candidate will have excellent analytical and problem-solving skills, as well as the ability to...
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Senior Anti-Fraud Specialist
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Gurgaon, Haryana, India a client of NeerInfo Solutions Full timeJob DescriptionA senior anti-fraud specialist is required by a client of NeerInfo Solutions to join their team in fraud prevention. The ideal candidate will have 5+ years of proven experience in data analytics, risk management, or a related field.About the RoleThis role involves utilizing data analytics tools and methodologies to conduct thorough assessments...
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Client Engagement Specialist
2 weeks ago
Gurgaon, Haryana, India Kalp Solutions Full timePLEASE NOTE : EXCEPTIONAL SPOKEN ENGLISH WITH AMERICAN ACCENT IS MANDATORYIMMEDIATE REQUIREMENTRole Description:- This is a full-time remote role as a CLIENT ENGAGEMENT SPECIALIST.- Are you a dynamic communicator with a passion for building strong client relationships? We're seeking a highly articulate Client Engagement Specialist to serve as a key point of...
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Public Relations Specialist
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Gurgaon, Haryana, India RSPL Group Full timeJob OverviewThe RSPL Group seeks a skilled Public Relations Communications Specialist to join its team. This role is responsible for managing PR and communication activities, developing content and creative materials, and enhancing the organization's online presence.
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Head - Client Relations
3 weeks ago
Gurgaon, India Kazam Full timeJob Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...
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Head - Client Relations
3 weeks ago
Gurgaon, Haryana, India Kazam Full timeJob Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...
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Head - Client Relations
2 weeks ago
Gurgaon, Haryana, India Kazam Full timeJob Summary:We seek an experienced and dynamic Customer Relationship Head to lead and manage our Customer Relationship team. This role requires frequent travel to connect with key clients, foster strong business relationships, and ensure a seamless customer experience. The ideal candidate will oversee and guide a team of CREs, ensuring their Key Result Areas...
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Client Support Relations
2 weeks ago
Gurgaon, Haryana, India Kyndryl Full timeWho We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleThis role...
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Client Support Relations
2 weeks ago
Gurgaon, Haryana, India Kyndryl Full timeWho We AreAt Kyndryl we design build manage and modernize the mission-critical technology systems that the world depends on every day So why work at Kyndryl We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable inclusive world for our employees our customers and our communities The RoleThis role...
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Senior Executive – Public Relations(Digital)
3 weeks ago
Gurgaon Division, India dentsu Full timeAbout Dentsu India: Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets...
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Senior Executive – Public Relations(Digital)
3 weeks ago
Gurgaon Division, India dentsu Full timeAbout Dentsu India: Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle Sokrati, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets...
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Employee Relations || VP
3 weeks ago
Gurgaon Division, India NAB Full timeEssential capabilities & Experience Minimum HR experience of 8-15 years including proven ER experience of 5-8 years within a large corporate environment, preferably in the finance sector or professional services. Proven experience in providing commercial and pragmatic solutions to employee relations and individual employment matters. Strong people skills and...
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Employee Relations || VP
3 weeks ago
Gurgaon Division, India NAB Full timeEssential capabilities & Experience Minimum HR experience of 8-15 years including proven ER experience of 5-8 years within a large corporate environment, preferably in the finance sector or professional services. Proven experience in providing commercial and pragmatic solutions to employee relations and individual employment matters. Strong people skills and...
