Assistant Manager EXL/AM/1120142

Job Description The AM will be responsible for leading a team of advisors, ensuring they deliver high-quality results in line with company goals. This role involves managing the performance of team members, driving client satisfaction, and ensuring the timely completion of tasks. The ideal candidate to have strong leadership skills, a focus on people...

Job Description Essential Functions The digital transformation projects and Business Development involves opportunity identification and proposal creation of multiple EXL solutions such as Point Automations, RPA, AI solutions etc.. The Lifecycle of the project role will consist of- Current State Mapping, Data/Trend Analysis, Opportunity...

Job Description Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

Job Description We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence,...

EXL is hiring an Assistant Manager for a Backoffice role. Candidates with experience in Voice, chat, blended, and interested in transitioning to Backoffice can apply.About the Role - The Assistant Manager will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, meeting call center...

Job Description CommunicationSpeaks, writes, converses fluently and convincingly with team members / customers.Quality OrientationShows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met.People ManagementCooperates, supports and works well with others in pursuit of team goals.Problem SolvingGathers...

Job OverviewEXL is seeking a highly skilled and experienced Assistant Manager - Backoffice to join our team. The ideal candidate will have a proven track record of managing teams, developing policies, and meeting targets. This is an excellent opportunity for candidates who are passionate about customer service and leadership.About the JobThe Assistant...

Company OverviewAt EXL Service, we're looking for a seasoned Underwriting Manager to lead our team in delivering exceptional results.As an Underwriting Manager at EXL Service, you will be responsible for managing underwriting processes, leading a team of underwriters, and driving business growth. Your strong leadership skills and ability to communicate...

Strong people management and leadership skills Capability to conduct an appraisal discussion and assess different levels of performance and potential Capability to communicate with large teams Process Excellence Methodology Appreciation of the domain needs of the process and its key drivers Reasonable level of business perspective regarding the internal...

As an Assistant Manager at EXL, you will play a vital role in driving our business forward. You will be responsible for leading a team and implementing strategies to achieve our goals.Main Responsibilities:Develop and implement plans to improve team performanceMentor team members and provide feedback to help them grow professionallyCollaborate with other...

Job Description 1) The QCA is responsible for monitoring Calls/Transactions. 2) Collect data on the CTQs as defined in the SLA and track the same through PROMPT. 3) Raise issue-based feedback immediately as per the feedback process. 4) Assist the assistant manager in identifying the training needs for the agent and provide appropriate feedback to the...

Job Overview">We are seeking an Operations Leadership Expert to join our team at EXL. This individual will be responsible for leading and managing our operations teams to deliver exceptional results.">About Us">EXL is a leading provider of digital transformation and business process management services. Our innovative solutions empower businesses to excel in...

Job Title DevOps EngineerCompany Name EXL ServicesLocation Bangalore Pune Noida Gurgaon WFH ModeExperience Required 4 years of relevant experience Job Summary As a DevOps Engineer with cloud experience at EXL Services you will be a vital part of the development team working closely with production operation units and various business areas Your...

Job Summary">This leadership role at EXL is ideal for experienced professionals seeking to take their career to the next level. We are seeking a highly skilled Workforce Management Director who can lead and manage our teams to deliver exceptional results.">About Us">EXL is a leading provider of digital transformation and business process management services....

Job Description- Strong people management and leadership skills.- Capability to conduct an appraisal discussion and assess different levels of performance and potential.- Capability to communicate with large teams.- Process Excellence Methodology.- Appreciation of the domain needs of the process and its key drivers.- Reasonable level of business perspective...

About EXLEXL is a leading business process and technology services company. Our team helps clients achieve their strategic goals by providing innovative solutions for complex business problems.We are hiring an Assistant Manager - Backoffice to lead our customer service team. The successful candidate will have experience in managing teams, developing...

At EXL, we are seeking a skilled Operations Team Lead to join our team. This role will play a crucial part in ensuring the quality and productivity of our operations are met. As an Assistant Manager, you will be responsible for managing a team and overseeing day-to-day activities.Key Responsibilities:Manage team performance and ensure targets are metMonitor...

At EXL Service, we are seeking a highly skilled and experienced Executive Assistant to join our team. In this role, you will be responsible for handling inbound calls from third-party providers to resolve queries, book appointments, and confirm bookings.The ideal candidate will have a minimum of 6 months of work experience and possess excellent communication...

Company OverviewEXL is a leading provider of digital transformation and operations management services. We help businesses navigate the complexities of the industry and achieve their goals.

Job DescriptionRoles and Responsibilities- Performance management- Talent retention- Meet process metrics/SLAs- Managing shrinkage and financial leakage effectively- Planning daily/monthly staffing- Provide coaching and feedback to team members for their learning and growth- Process improvement and innovation- Stakeholder management including client and EXL...