Assistant Manager EXL/AM/1104424

Job Description The AM will be responsible for leading a team of advisors, ensuring they deliver high-quality results in line with company goals. This role involves managing the performance of team members, driving client satisfaction, and ensuring the timely completion of tasks. The ideal candidate to have strong leadership skills, a focus on people...

Job Description Manage team and ensure quality and productivity targets are met Preferred knowledge of the Lloyds Market, Submission, Bureau and UK insurance industry  End to end understanding of Pre and Post Bind activities Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide...

Job Description Essential Functions The digital transformation projects and Business Development involves opportunity identification and proposal creation of multiple EXL solutions such as Point Automations, RPA, AI solutions etc.. The Lifecycle of the project role will consist of- Current State Mapping, Data/Trend Analysis, Opportunity...

Job Description We are seeking a skilled and motivated Operations Team Manager to oversee and lead a dynamic team of 15-20 professionals. The ideal candidate will possess a blend of analytical acumen, team management expertise, and a proven track record in performance and quality management. This role is crucial for driving operational excellence,...

Job Description Role: Drive process management rigor to ensure superior service delivery by meeting / exceeding customer SLAs. This requires extensive interaction with clients to understand and capture all requirements to assist in set up of SLAs and benchmark processes, baseline performance and target setting Support in development of process...

About the OpportunityAs an Assistant Vice President of WFM at EXL, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results. You will be responsible for developing and implementing workforce strategies that align with EXL's goals and objectives.Key ResponsibilitiesDevelop and...

EXL is hiring an Assistant Manager for a Backoffice role. Candidates with experience in Voice, chat, blended, and interested in transitioning to Backoffice can apply.About the Role - The Assistant Manager will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, meeting call center...

EXL is hiring an Assistant Manager for a Backoffice role. Candidates with experience in Voice, chat, blended, and interested in transitioning to Backoffice can apply.About the Role- The Assistant Manager will be responsible for managing a team of customer service representatives, developing and implementing customer service policies, meeting call center...

About the RoleAt EXL, we're looking for a seasoned Workforce Management (WFM) expert to lead our operations team and drive excellence in workforce planning. As an Assistant Vice President of WFM, you will be responsible for heading a team of WFM Supervisors and Analysts to support our Operations department.Key ResponsibilitiesDevelop and implement workforce...

As an Assistant Manager at EXL, you will play a vital role in driving our business forward. You will be responsible for leading a team and implementing strategies to achieve our goals.Main Responsibilities:Develop and implement plans to improve team performanceMentor team members and provide feedback to help them grow professionallyCollaborate with other...