Learning and Development Manager

About Birlasoft:- Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company's consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group's 170-year heritage of building sustainable communities.

Role Summary:

Learning & Development & Domain Capability Lead is responsible for driving enterprise-wide learning strategies and building deep domain expertise across business. This role combines strategic planning, stakeholder engagement, program execution, and governance to enhance workforce capability, domain readiness, and business impact. The position also involves presenting progress and insights to senior leadership, participating in client meetings and account reviews, and ensuring alignment with organizational goals.

Key Responsibilities:

Learning & Development (L&D):

• Strategic Learning Design:
• Architect and implement learning programs aligned with business goals, including leadership development, technical upskilling, behavioral and domain training.
• Stakeholder Engagement:
• Collaborate with delivery heads and business leaders to identify learning needs and drive adoption across business units.
• Governance & Reporting:
• Track training effectiveness, compliance, and ROI and have regular reviews with leadership.
• Capability Building:
• Contribute to RFPs / RFIs, capability decks, and client presentations to showcase L&D strengths and align with client needs.
• Team Leadership & Mentorship:

Guide team members and SMEs in executing training plans and maintaining quality standards.

Domain Capability Leadership:

• Framework Ownership:
• Design and govern the Domain Capability Framework across verticals with structured L1–L3 learning journeys.
• Program Development & Digitization:
• Create and digitize L1 eLearning modules and assessments; govern L2/L3 certifications with SMEs and external partners.
• Compliance & Reporting:
• Drive domain training compliance across verticals, sharing quarterly dashboards with VBU leaders and micro-vertical heads.
• Client-Facing Enablement:
• Support domain readiness for client audits, reviews, and onboarding by aligning learning with account-specific needs.

Leadership & Presentation Responsibilities:

• Executive Communication:
• Present learning and domain capability progress to senior leadership, including skip-level reviews and strategic forums.
• Account Management Reviews:
• Represent L&D and domain capability metrics, impact stories, and future plans in account-level governance and client-facing reviews.
• Client Meetings & Reviews:

Participate in client meetings to present our capabilities. Address client queries and align learning initiatives with client expectations.

• Stakeholder Influence:
• Drive alignment and buy-in from cross-functional leaders through structured presentations, dashboards, and capability showcases.

Skills & Competencies:

• Strategic thinking and execution
• Excellent communication skills
• Learning analytics and needs assessment
• Stakeholder management and executive communication
• Domain knowledge across industries
• Data-driven decision-making and reporting
• Instructional design and digital learning tools
• Governance and compliance management
• Leadership skills

Experience and Qualification:

• 15 – 18 years of work experience in L&D function
• Graduate in any discipline with MBA in HR preferred
• Should have experience of handling teams