Associate - Counsellor

7 days ago

Thane, India Collegedunia Full time

Location: Thane, India ( Work From Office)

Experience Required: Minimum 1 Year

Industry: Overseas Education / Student Counselling

About the Role

We are looking for a high-performing Counsellor with proven experience. This is a high-engagement role that requires a proactive and results-driven individual who can handle a large volume of student interactions daily (120–150 quality counselling calls) and consistently meet monthly and intake-specific targets.

The ideal candidate will have a solid understanding of the education landscape and a successful track record of guiding students through the admission process, from initial interest to final enrolment.

Key Responsibilities

  • Counsel and guide prospective students for higher education in the UK through 120–150 outbound calls per day.
  • Maintain a conversion rate of at least 25%, ensuring a strong follow-up mechanism and timely closures.
  • Provide personalized counselling to students, helping them choose the best-fit universities and courses based on their profiles and preferences.
  • Stay up-to-date with the latestuniversity application processes and scholarship opportunities.
  • Achieve and exceed monthly conversion targets aligned with business goals.
  • Maintain comprehensive case notes and track all leads and conversions via CRM tools.
  • Work collaboratively with internal teams to enhance student experience and optimize counselling effectiveness.
  • Share best practices with junior counsellors and contribute to team training efforts if required.


Requirements

  • 1+ years of experience specifically in counselling students for Study Abroad
  • Strong knowledge of the Abroad Higher Education system, application timelines, and admission criteria across a broad range of institutions.
  • Proven track record of meeting or exceeding student conversion targets in a performance-driven environment.
  • Comfortable managing a high volume of student engagements daily in a structured, efficient, and professional manner.
  • Excellent communication, interpersonal, and organizational skills.
  • Familiarity with CRM platforms and basic computer tools (MS Office, Google Workspace, etc.).
  • Ability to work independently and under pressure while maintaining a student-first approach.


What We Offer

  • A high-energy, performance-oriented work environment.
  • The opportunity to work with one of the leading names in overseas education.
  • Career growth based on performance and results.
  • Ongoing training and professional development opportunities.
  • The chance to make a real difference in students’ academic journeys.


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